Live Chat
Monday - Friday 8am - 6pm EST Chat Now
Contact Us
Monday - Friday 8am - 8pm EST 1-866-716-6688 Other Contact Options

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:


iOS Support Essentials

Learn how to use and support iOS and get the most out of your iPhone or iPad.

GK# 3973


Course Overview


In this course, you will learn how to use and support iOS9 to get the most out of your iPhone or iPad. You will learn how to share files, create documents, surf the web, back up and restore data, stay secure, and keep software up to date, among other topics.

Note: Students who have their own iPads or iPhones may bring them and follow along, but this is not necessary.


  • Delivery Format:
  • Date:
  • Location:
  • Access Period:



Viewing outline for:

Classroom Live Outline

1. Basic Features and Troubleshooting

  • iOS Versions Compared
  • Power Management
  • Activating, Upgrading or Downgrading iOS
  • Backing Up and Restoring Data
  • Multitasking and Splitscreen
  • Background Refresh and Data Usage
  • Motion Coprocessor

2. Email, Contacts, and Collaboration

  • AppleID
  • Email, General Practices
  • Microsoft Exchange
  • Active Sync
  • iCloud and iCloud Family
  • Contacts
  • Calendars
  • Managing Notifications
  • Sharepoint and Wikis
  • Facetime

3. Multimedia and Presenting

  • Camera and Video
  • Photos and Photostream
  • Connecting to a TV or Projector
  • AppleTV
  • AirPlay and Alternatives
  • Home Sharing

4. Apps and Files

  • App Store
  • The iOS File System
  • Sharing Files Between Apps
  • AirDrop
  • DropBox, Google and Other Cloud Services
  • Editing Text
  • iBooks, E-books and PDF

5. Security

  • Unlocking and Jailbreaking
  • Passcode and Encryption
  • TouchID
  • Restrictions
  • Guided Access
  • Find My iPad/iPhone and Location Services
  • Apple Wallet and ApplePay
  • Network Security for Business
  • App Security
  • Physical Security
  • Private Browsing
  • Standards Compliance

6. Shortcuts and Accessibility

  • Extensions and Keyboards
  • Entering and Editing Text
  • Zooming and Inverting the Display
  • VoiceOver
  • Dictation and Siri

7. Custom apps

  • The App Store Inside and Out
  • Volume Purchase Program
  • Custom B2B Apps
  • Buy or Develop In-House?
  • Dashcode
  • Xcode
  • iOS Developer Program

Who Should Attend


All users of iOS

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 2 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 2 day

Request this course in a different delivery format.