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CCNA Collaboration e-Camp

Prepare for the CCNA Collaboration exam.

GK# 3583

Course Overview

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This course is a combination of CICD - Implementing Cisco Collaboration Devices and CIVND2 - Implementing Cisco Video Network Devices v1.0. It will help you prepare for the CCNA Collaboration exam.

In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unity Connection
  • Cisco Unified Communications Manager IM and Presence Service

The software applications that are covered in this course include:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager IM and Presence
  • Cisco TelePresence Video Communication Server
  • Cisco TelePresence Multipoint Controller Unit
  • Cisco TMS Server

You will receive in your e-Camp:

12 months of access to the following self-paced courses: 

  • CICD Self-Paced e-Learning
  • CIVND2 Self-Paced e-Learning

12 months of access to the following resources:

  • Mentoring by Cisco experts via chat or email.
  • Task-based practice labs.
  • Printable, authorized Cisco study guides
  • Pre- and post-course assessments.
  • Certification exam practice tests.

Schedule

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  • Delivery Format:
  • Date:
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What You'll Learn

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  • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • How to maintain a Cisco Unified Communications solution
  • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence
  • Cisco video and conferencing components and architectures
  • Implement and configure Cisco Collaboration endpoints
  • Implement and configure Cisco TelePresence endpoints
  • Implement multipoint conferencing on Cisco Collaboration endpoints
  • Implement Cisco DMP endpoints
  • Environment recommendations
  • Troubleshooting methodology and support

Outline

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Viewing outline for:

Self-Paced Outline

CICD - Implementing Cisco Collaboration Devices:

1. Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

2. Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

3. Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

4. Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options

5. End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

7. Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

CIVND2 - Implementing Cisco Video Network Devices v1.0:

Implementing Cisco Video Network Devices (CIVND) - Part 1

1. Video Conferencing and Streaming Fundamentals

  • Introduction to Video and Video Applications
  • Video Technology Basics
  • Video Protocols and Media
  • Functional Components of Video Infrastructures
  • Network Requirements of Video Solutions
  • Cisco Video Solution Architecture Overview

2. Cisco TelePresence Endpoint Environmental Requirements and Installation

  • Environmental Requirements for Video Installations
  • Installing Cisco TelePresence Endpoints and Profile Systems

Implementing Cisco Video Network Devices (CIVND) - Part 2

1. Cisco Business Video Solutions

  • Cisco Video and Content Delivery
  • Cisco Video Surveillance
  • Cisco Collaboration
  • Central Collaboration Endpoint Control Elements

2. Cisco Unified IP Phones, Collaboration Desk Endpoints, and Cisco Jabber

  • Installing Cisco Unified IP Phones, Collaboration Desk Endpoints, and Cisco Jabber
  • Configuring Cisco Unified IP Phones and Cisco Jabber
  • Operating and Troubleshooting Cisco Unified IP Phones and Cisco Jabber

3. Cisco TelePresence Endpoints

  • Cisco TelePresence Endpoint Characteristics and Installation
  • Configuring Cisco TelePresence CTS Software-Based and Cisco DX650 Endpoints
  • Configuring Cisco TelePresence TC Software-Based Endpoints
  • Operating and Troubleshooting Cisco TelePresence Endpoints

4. Multipoint Conferencing

  • Cisco Multipoint Conferencing Solutions
  • Configuring and Monitoring Cisco Multipoint Conferencing

5. Cisco Digital Media Players

  • Cisco DMP Characteristics and Installation
  • Configuring Cisco DMPs
  • Managing Cisco Edge 340 DMPs

Labs

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Viewing labs for:

Self-Paced Labs

CICD

Lab 1: Remote Lab Access
Lab 2: Explore Administrator Interfaces
Lab 3: Explore End-User Interfaces
Lab 5: Implement End Users
Lab 6: Enable Cisco Unified Communications Manager IM and Presence Service
Lab 7: Provide End-User Support
Lab 8: Generate Cisco Unified Communications Manager CAR Tool Reports
Lab 9: Monitor the System with Cisco Unified RTMT
Lab 10: Back Up Cisco Unified Communications Manager

CIVND

Hardware Lab 1: Implement Cisco Collaboration Endpoints
Hardware Lab 2: Operate and Troubleshoot Cisco Collaboration Endpoints
Hardware Lab 3: Implement Cisco Desktop Collaboration Experience DX650 Endpoints
Hardware Lab 4: Implement Cisco TelePresence TC Software-Based Endpoints
Hardware Lab 5: Implement Multipoint Calls on Cisco Collaboration Endpoints
Hardware Lab 6: Implement the Cisco Edge 340 DMP
Hardware Lab 7: Use Appspace to Manage a Cisco Edge 340 DMP (instructor-led demo)

Prerequisites

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Note: This course assumes familiarity with the concepts included in the Interconnecting Cisco Networking Devices Part 1 (ICND1) and basics from the Interconnecting Cisco Networking Devices Part 2 (ICND2) training.

  • Foundational IP networking knowledge (such as a CCENT or CCNA certification) is recommended
  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Who Should Attend

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  • Network Video Engineers
  • Voice/UC/Collaboration/Communications Engineers
  • Collaboration Tools Engineer s
  • Collaboration Sales/Systems Engineers

Vendor Credits

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This course can be purchased with Cisco Learning Credits (CLCs).

Follow-On Courses

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Course Delivery

This course is available in the following formats:

Self-Paced

On-demand content enables you to train on your own schedule.



Request this course in a different delivery format.
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