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BC Assessment: Leading Virtual Teams - Part 2

GK# 2854

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Course Overview

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This workshop equips you with the skills and materials necessary to collect the data needed by the practice area consultant to assess the maturity level of your organization's IT Service Management processes.

What You'll Learn

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  • ITSM Process Review
  • Introduction to Maturity Assessment Guide
  • Identification of Stakeholders in Practice Area
  • Process Assessment
  • Assessment Analysis Practicum
  • Development of Assessment Plan

Who Should Attend

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Process owners, project managers, process implementation team, or managers responsible for the successful implementation of ITSM processes.
Course Delivery
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