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BC Assessment: Leading Virtual Teams - Part 2

GK# 2854

Course Overview

This workshop equips you with the skills and materials necessary to collect the data needed by the practice area consultant to assess the maturity level of your organization's IT Service Management processes.

Delivery Format Options

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • ITSM Process Review
  • Introduction to Maturity Assessment Guide
  • Identification of Stakeholders in Practice Area
  • Process Assessment
  • Assessment Analysis Practicum
  • Development of Assessment Plan

Who Needs To Attend

Process owners, project managers, process implementation team, or managers responsible for the successful implementation of ITSM processes.

Course Outline

Download Course Outline