What You'll Learn
- ITSM Process Review
- Introduction to Maturity Assessment Guide
- Identification of Stakeholders in Practice Area
- Process Assessment
- Assessment Analysis Practicum
- Development of Assessment Plan
This workshop equips you with the skills and materials necessary to collect the data needed by the practice area consultant to assess the maturity level of your organization's IT Service Management processes.
Train your entire team in a private, coordinated professional development session at the location of your choice.
Receive private training for teams online and in-person.
Request a date or location for this course.