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BC Assessment: Leading Virtual Teams - Part 1

GK# 2853

Course Overview

The IT Service Manager (ITSM) Process Development Workshop is a two-day program for training IT professionals to use the itSM SolutionsĀ® Process Guide Library to develop requirements, designs, and detailed work plans to plan, implement, and operate each ITSM process. The library consists of 10 detailed professional documents covering the 10 practice areas outlined in the IT Infrastructure Library (ITILĀ®) published by the Office of Government Commerce, United Kingdom.

Delivery Format Options

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

Learning objects for each of the ITSM processes: Incident, Problem, Configuration, Change, Release, Service Level Availability, Capacity, IT Service Continuity, Financial Management, and Service Desk.

Who Needs To Attend

Process owners, project managers, process implementation team, and managers responsible for the successful implementation of ITSM processes.