Analytics: Putting It All to Work
Communicating effectively with both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. In this 2-day course, you will learn methods for effective communication whether you are talking to customers to gather requirements, solve problems, or present solutions.In the IT field we recognize the importance of customer communication, but putting out those technical fires usually takes precedence. How we demonstrate our technical expertise, while maintaining professional and harmonious contact with both internal and external customers, is a big challenge. This class will shift your perspective on end-users. Learning these new techniques will convert your complaining customers into cooperative colleagues. In addition, you will learn how to express your ideas and solutions for the workplace in a way that is understood, embraced, and even cheered!
According to the IABC Research Foundation and Watson Wyatt Worldwide survey:
Attendees of Global Knowledge's Professional Skills courses qualify for PDUs issued by the Project Management Institute (PMI®). Professional Development Units (PDUs) may be earned by attending educational programs offered by educational organizations registered with PMI and designated as PMI Registered Education Providers (REP). Global Knowledge is recognized by PMI as an REP and adheres to the quality criteria established by PMI.