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IBM SSFF Managing Call Center Configurations

IBM Course Code: 6F40G

GK# 720705 Vendor# 6F40G

Course Overview

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This course is designed to train Business Administrative Users on configuring various call center-related business rules that are available in IBM® Sterling Business Center. Also, this module introduces you to various administration and configuration-related concepts such as Order administration, Returns, and Alerts configuration.

Schedule

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What You'll Learn

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  • Configure business rules for Call Center for Commerce application.
  • Explain concepts that are related to Order, Returns, and Alerts configurations.

Outline

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Viewing outline for:

Self-Paced Outline

  • Course Overview
  • Module 1. Managing Call Center for Commerce Configurations
  • Exercise: Configure Item Association Rules and Relationship Types
  • Course Wrap-up

Who Should Attend

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This intermediate course is designed for Business Administrative Users of IBM Sterling Selling and Fulfillment Foundation.

Course Delivery

This course is available in the following formats:

Self-Paced

On-demand content enables you to train on your own schedule.



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