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IBM SSFF Managing Call Center Configurations

IBM Course Code: 6F40G

Vendor# 6F40G

GK# 720705

Course Overview

This course is designed to train Business Administrative Users on configuring various call center-related business rules that are available in IBM® Sterling Business Center. Also, this module introduces you to various administration and configuration-related concepts such as Order administration, Returns, and Alerts configuration.

Delivery Format Options

  • Self-Paced

    Self-Paced

    Recordings, hands-on labs and expert instructors empower you to train on your own schedule.

    From

    $0 CAD

    1 session

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Configure business rules for Call Center for Commerce application.
  • Explain concepts that are related to Order, Returns, and Alerts configurations.

Who Needs To Attend

This intermediate course is designed for Business Administrative Users of IBM Sterling Selling and Fulfillment Foundation.