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Avaya Aura® Communication Manager Administration, Maintenance, and Troubleshooting Fast Track

This skills-based course provides fundamental working knowledge of Avaya Aura® Communication Manager daily administration and maintenance.

GK# 2201

Course Overview

This course is a fast-paced, extensive combination of the Avaya Aura Communication Manager Administration and the Avaya Aura Communication Manager Maintenance and Troubleshooting courses. It is offered as a condensed, five-day fast track version of those two courses.


This is a skills-based course designed to give you fundamental working knowledge of the Avaya Aura Communication Manager daily administration and maintenance. It may also be helpful to those on the following certification tracks:

  • Avaya Certified Support Specialist (ACSS) - Avaya Aura® Communication Manager and CM Messaging - Embedded
  • Avaya Certified Support Specialist (ACSS) - Avaya Aura® Call Center Elite

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.


    $5995 CAD

    5 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Perform Communication Manager (CM) administration tasks
  • Basic features and functions
  • Create a dial plan
  • Set up class of service (COS) and class of restrictions (COR)
  • Administer endpoints
  • Perform system maintenance
  • Generate system reports
  • Troubleshooting and maintenance for Avaya Aura Communication Manager
  • Maintain Communication Manager firmware, software, and service packs
  • Manage the backup and restore functions
  • Diagnose and troubleshoot hardware faults, software alarms, and events

Who Needs To Attend

  • Avaya employees, partners, and customers responsible for software configuration of Avaya Communication Manager as well as its maintenance and troubleshooting

Course Outline

Download Course Outline