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Avaya Aura® Communication Manager Administration and Call Center Elite Fast Track

This skills-based course provides fundamental working knowledge of Avaya Communication Manager (R6.3) and Avaya Aura Call Center Elite daily administration.

GK# 2098

Course Overview

This course combines the Avaya Aura Communication Manager Administration and the Avaya Aura Call Center Elite Implementation and Configuration courses. It is offered as a condensed, five-day fast track version of those two courses.


This is a skills-based course designed to give you fundamental working knowledge of Avaya Aura Communication Manager and Call Center Elite daily administration. It may also be helpful to those on the following certification tracks:

  • Avaya Certified Support Specialist (ACSS) - Avaya Aura® Communication Manager and CM Messaging - Embedded
  • Avaya Certified Support Specialist (ACSS) - Avaya Aura® Call Center Elite

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.


    $4695 CAD

    5 day

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.


    $4695 CAD

    5 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Basic features and functions
  • Create a dial plan
  • Set up Class of Service (CoS) and Class of Restrictions (COR)
  • Administer endpoints
  • Perform system maintenance
  • Generate system reports
  • Administer a call center using Avaya Aura Communication Manager

Who Needs To Attend

  • Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Communication Manager and Elite platforms

Course Outline

Download Course Outline