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Avaya Aura Messaging Implementation, Administration, and Support

This skills-based course provides fundamental working knowledge of Avaya Aura Messaging implementation and daily administration and maintenance.

GK# 2090

Course Overview

In this course, you will acquire the skills needed to customize and administer the implementation and support of Avaya Aura Messaging (AAM). The course provides you with the opportunity to practice configuring Avaya Aura Messaging.

Delivery Format Options

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.


    $3095 CAD

    4 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • What AAM is and it fits into the Avaya Messaging solution
  • Key components of an AAM system
  • Distinguish between Sites and a Topology architecture within AAM
  • Various redundancy options for AAM
  • Requirements for an AAM implementation
  • AAM Sites and Topologies
  • List the process to install the AAM appliance in a VMware environment
  • Perform the initial configuration required for AAM
  • Two User Mailbox license types used on AAM
  • Perform the initial configuration for an AAM Storage server and Application server
  • Add AAM test users to verify AAM configurations
  • Install the Avaya Messaging toolbar for Microsoft Outlook
  • Methods and accounts used to login to AAM
  • Identify system-wide parameters on AAM
  • Key features allowed by AAM when an administrator enables outbound SMTP-based traffic to external
  • SMTP hosts
  • Network servers with AAM
  • Configuration setting associated with AAM class of services
  • Feature functionalities available for users on AAM
  • List Application used within AAM
  • System Broadcast and Info Mailboxes used with AAM
  • How Caller Applications extend AAM features and services to users
  • How AAM can be configured with native or external faxing capabilities
  • Microsoft Exchange, Microsoft Exchange Store, and Microsoft Outlook integration with AAM
  • Various reports that can be generated from AAM
  • Monitoring and troubleshooting tools available in AAM
  • Access and view application server logs
  • Upgrade and migration options for AAM


Who Needs To Attend

  • Avaya associates, business partners, and customers who will implement, administer, maintain, and troubleshoot Avaya Aura Messaging

Course Outline

Download Course Outline