Live Chat
Monday - Friday 8am - 6pm EST Chat Now
Contact Us
Monday - Friday 8am - 8pm EST 1-800-268-7737 Other Contact Options

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:


Avaya Aura Messaging Implementation, Administration, and Support

This skills-based course provides fundamental working knowledge of Avaya Aura Messaging implementation and daily administration and maintenance.

GK# 2090

Course Overview


In this course, you will acquire the skills needed to customize and administer the implementation and support of Avaya Aura Messaging (AAM). The course provides you with the opportunity to practice configuring Avaya Aura Messaging.


  • Delivery Format:
  • Date:
  • Location:
  • Access Period:


What You'll Learn

  • What AAM is and it fits into the Avaya Messaging solution
  • Key components of an AAM system
  • Distinguish between Sites and a Topology architecture within AAM
  • Various redundancy options for AAM
  • Requirements for an AAM implementation
  • AAM Sites and Topologies
  • List the process to install the AAM appliance in a VMware environment
  • Perform the initial configuration required for AAM
  • Two User Mailbox license types used on AAM
  • Perform the initial configuration for an AAM Storage server and Application server
  • Add AAM test users to verify AAM configurations
  • Install the Avaya Messaging toolbar for Microsoft Outlook
  • Methods and accounts used to login to AAM
  • Identify system-wide parameters on AAM
  • Key features allowed by AAM when an administrator enables outbound SMTP-based traffic to external
  • SMTP hosts
  • Network servers with AAM
  • Configuration setting associated with AAM class of services
  • Feature functionalities available for users on AAM
  • List Application used within AAM
  • System Broadcast and Info Mailboxes used with AAM
  • How Caller Applications extend AAM features and services to users
  • How AAM can be configured with native or external faxing capabilities
  • Microsoft Exchange, Microsoft Exchange Store, and Microsoft Outlook integration with AAM
  • Various reports that can be generated from AAM
  • Monitoring and troubleshooting tools available in AAM
  • Access and view application server logs
  • Upgrade and migration options for AAM



Viewing outline for:

Virtual Classroom Live Outline

1. AAM Implementation

  • Implementation Overview
  • System Components
  • Sites and Topology Overview
  • Redundant Message Stores
  • Prerequisite Requirements
  • Sites and Topology Deployment
  • VMware environment Implementation
  • System-Platform Based Implementation
  • Mailbox Licenses

2. AAM Implementation and Administration

  • AAM Server Initial Administration
  • Storage Server Role (Initial Setup)
  • Application Server Role (Initial Setup)
  • Communication Manager Integration
  • Test Users
  • Messaging Toolbar
  • Administration Overview
  • Accessing Avaya Aura Messaging
  • System Parameters
  • Trusted Servers
  • External SMTP Hosts
  • Network Servers
  • Class of Service and Features
  • User Mailboxes
  • Enhanced List Applications
  • System Broadcasts
  • Info Mailbox
  • Caller Applications
  • Fax Support

3. AAM Solutions, Maintenance, and Troubleshooting

  • Microsoft Integration
  • Sites and Topologies (Initial Setup)
  • Reports
  • Monitoring Tools
  • Troubleshooting Tools
  • Logs
  • Application Server Logs
  • Upgrades
  • Migrations



Viewing labs for:

Virtual Classroom Live Labs

1. AAM Server (Initial Setup)
2. Storage Server Role (Initial Setup)
3. Application Server Role (Initial Setup)
4. Test Users and Mailboxes
5. Messaging Toolbar with Microsoft Outlook
6. Microsoft Exchange Integration with Messaging
7. Multi-Site Implementation
8. Backup/Restore

Who Should Attend

  • Avaya associates, business partners, and customers who will implement, administer, maintain, and troubleshoot Avaya Aura Messaging
Course Delivery

This course is available in the following formats:

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 4 day

Request this course in a different delivery format.