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IBM Sterling Selling and Fulfillment Foundation Call Center for Commerce

IBM Course Code: 6F39G

GK# 720672 Vendor# 6F39G

Course Overview

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This training on IBM Call Center for Commerce enables business administrative users to understand different Order Capture channels and business challenges that are faced by enterprises during order creation and fulfillment.

Additionally, this module covers the configuration dependencies of the order capture applications on the Applications Manager.

What You'll Learn

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  • Explain the different IBM Sterling and Fulfillment Order Capture applications.
  • Understand how Sterling Selling and Fulfillment Suite addresses the challenges in fulfilling customer requirements through different Order Capture channels.
  • Explain the different components of Call Center for Commerce GUI.

Outline

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Viewing outline for:

Self-Paced Outline

  • Course Overview
  • Module 1. IBM Call Center for Commerce Fundamentals
  • Course Wrap Up

Who Should Attend

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This intermediate course is designed for Business Administrative Users of IBM® Sterling Selling and Fulfillment Foundation.

Course Delivery

This course is available in the following formats:

Self-Paced

On-demand content enables you to train on your own schedule.



Request this course in a different delivery format.
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