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IBM Sterling Selling and Fulfillment Foundation Call Center for Commerce

IBM Course Code: 6F39G

Vendor# 6F39G

GK# 720672

Course Overview

This training on IBM Call Center for Commerce enables business administrative users to understand different Order Capture channels and business challenges that are faced by enterprises during order creation and fulfillment.

Additionally, this module covers the configuration dependencies of the order capture applications on the Applications Manager.

Delivery Format Options

  • Self-Paced

    Self-Paced

    Recordings, hands-on labs and expert instructors empower you to train on your own schedule.

    From

    $0 CAD

    1 session

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Explain the different IBM Sterling and Fulfillment Order Capture applications.
  • Understand how Sterling Selling and Fulfillment Suite addresses the challenges in fulfilling customer requirements through different Order Capture channels.
  • Explain the different components of Call Center for Commerce GUI.

Who Needs To Attend

This intermediate course is designed for Business Administrative Users of IBM® Sterling Selling and Fulfillment Foundation.

Course Outline

Download Course Outline