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CTCOLLAB - Troubleshooting Cisco IP Telephony and Video

Prepare for Cisco exam 300-080 CTCOLLAB.

GK# 1878

$1351 - $3895 CAD

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Course Overview

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This course equips you with the knowledge and skills required to troubleshoot Unified Communications Manager, Cisco VCS-C, Cisco Expressway, and Cisco TelePresence Management Suite. The troubleshooting approach utilizes a multiple site voice and video network. Techniques and procedures for troubleshooting are demonstrated and put into practice for the Cisco Collaboration Solution. Topics include methods for troubleshooting, triage approaches, tools and resources, and logical focused use of tools. Scenarios and trouble tickets will include call setup issues, Intercluster Lookup Service (ILS), mobility features, VCS control and VCS Expressway, as well as media resource and QoS issues.

We have refocused the standard CTCOLLAB labs to give you hands-on experience troubleshooting a realistic North American dial plan to better simulate the environment you work in every day. You will troubleshoot a network with:

  • A different area code deployed simulating the North American Dial Plan (NADP)
  • Variable-length on-net dial plan supporting multiple sites with overlapping extensions
  • Headquarters in North America with multiple branches in North America and Europe
  • Local route groups and global transformations
  • URI dialing
  • Firewall traversal
  • Video conferencing

This course features the following authorized content and software releases:

  • Cisco Course v1.0
  • Cisco Unified Communications Manager Software v10.5

Schedule

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  • Delivery Format:
  • Date:
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What You'll Learn

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  • A systematic methodology to troubleshoot Cisco UC systems
  • Knowledge of tools and reports that help isolate UC system problems
  • Use troubleshooting and monitoring tools
  • Troubleshoot common gateway and endpoint registration issues
  • Troubleshoot CUCM availability issues
  • Investigate database replication issues
  • Troubleshoot LDAP integration issues
  • Diagnose and resolve a call setup issue
  • Troubleshoot Endpoint Registration
  • Troubleshoot VCS Control and VCS Expressway Availability Issues
  • Troubleshoot on-net multisite calling issues
  • Investigate off-net calling issues
  • Diagnose and resolve device mobility, extension mobility, and unified mobility issues
  • Troubleshoot TelePresence Management Suite Issues
  • Troubleshoot MTP issues
  • Troubleshoot transcoder issues
  • Troubleshoot issues with audio conferences
  • Troubleshoot issues with video conferences

Outline

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Viewing outline for:

Classroom Live Outline

1. Introduction to Troubleshooting Cisco Collaboration Solutions

  • Identifying Cisco Collaboration Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

2. Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

3. Cisco VCS Control and VCS Expressway Troubleshooting

  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

4. Call Setup Issues

  • Describing Call Setup Issues and Causes
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multi-Site Calling Issues
  • Troubleshooting Off-Net Calling Issues

5. ILS and GDPR Issues

  • Troubleshooting ILS and GDPR

6. Cisco Unified Communications Manager Mobility Features

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues

7. Cisco TelePresence Management Suite Issues

  • Troubleshooting Cisco TMS Issues

8. Voice Quality and Media Resources Issues

  • Troubleshooting MTP Issues
  • Troubleshooting Transcoder Issues
  • Troubleshooting Audio and Video Conferencing Issues
  • Troubleshooting Audio and Video Quality Issues

Labs

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Viewing labs for:

Classroom Live Labs

Lab 1: Enhanced - Trouble Tickets: Troubleshooting Gateway and Endpoint Registration Issues

Lab 2: Enhanced - Trouble Tickets: Troubleshooting LDAP Integration Issues

Lab 3: Enhanced - Trouble Tickets: Troubleshooting Endpoint Registration Issues

Lab 4: Enhanced - Trouble Tickets: Troubleshooting LDAP Integration Issues

Lab 5: Enhanced - Trouble Tickets: Troubleshooting On-Net Single Site Calling Issues

Lab 6: Enhanced - Trouble Tickets: Troubleshooting On-Net Multisite Calling Issues

Lab 7: Enhanced - Trouble Tickets: Troubleshooting Off-Net Calling issues

Lab 8: Trouble Tickets: Troubleshooting ILS and GDPR

Lab 9: Trouble Tickets: Troubleshooting Device Mobility Issues

Lab 10: Trouble Tickets: Troubleshooting Extension Mobility Issues

Lab 11: Trouble Tickets: Troubleshooting Cisco Unified Mobility Issues

Lab 12: Trouble Tickets: Troubleshooting Cisco TMS Issues

Lab 13: Trouble Tickets: Troubleshooting Transcoder Issues

Lab 14: Trouble Tickets: Troubleshooting Issues with Audio and Video Conferences

Prerequisites

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Who Should Attend

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  • Network administrators and network engineers
  • System engineers and field engineers
  • Anyone working toward CCNP Collaboration certification

Vendor Credits

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This course can be purchased using Cisco Learning Credits (CLCs).

Training Exclusives

Classroom Live and Virtual Classroom Live sessions include access to the following benefits for 6 months:

  • Class Recordings
  • Unlimited Retakes
  • Digital Courseware
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  Cisco Digital Learning

Master Cisco technologies on your own schedule. The digital learning version of this course includes access to these elements for 12 months.

  • Bookmarking tools
  • Progress analytics
  • Gamification with leaderboards
  • Searchable glossary
  • Lab recordings
  • Instructor Videos
  • Student Guide
  • Discovery and Integrated Labs
  • Content Review Questions
  • Challenge Tests and Labs
Find out more
Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 5 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 5 day

Self-Paced

On-demand content enables you to train on your own schedule.



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