Live Chat
Monday - Friday 8am - 6pm EST Chat Now
Contact Us
Monday - Friday 8am - 8pm EST 1-866-716-6688 Other Contact Options

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:


ACUCW2 - Administering Cisco Unified Communications Workspace Part 2: Advanced v10.5

Cisco Course v10.0 | Cisco Unified Communications Manager Software v10.0

GK# 1856

Course Overview

This course includes Cisco Training Exclusives

EXCLUSIVE TO GLOBAL KNOWLEDGE - Accelerate your Cisco learning experience with complimentary access to the IT Skills Video On-Demand Library, Introduction to Cybersecurity digital learning course, course recordings, IT Resource Library, and digital courseware.

Learn more

This hands-on, exclusive course builds on the foundation provided by ACUCW1 and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v10. In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites.

After learning how to configure the system, you'll discover how native presence and instant messaging and presence can enhance collaboration. You'll deploy a client services framework client, Jabber, and explore the challenges that are presented by the North American Numbering Plan (NANP).

You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists, call park options, and configure IP phone services.


  • Delivery Format:
  • Date:
  • Location:
  • Access Period:



Viewing outline for:

Classroom Live Outline

1. Cisco Unified Communications Manager Introduction

  • Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options
  • Performing Initial Cisco Unified Communications Manager Configuration
  • Deploying Endpoints and End Users

2. CUCM Dial Plan and Calling Privileges

  • Dial Plan Components
  • Identifying Issues in a Multisite Implementation
  • Identifying Multisite Deployment Solutions
  • Implementing Calling Privileges
  • Implementing Gateway Selection and PSTN Access Features

3. Bandwidth Management and Call Admission Control

  • Managing Bandwidth
  • Implementing Call Admission Control

4. Implementation of Features and Applications for Multisite Deployments

  • Implementing Device Mobility
  • Implementing Cisco Extension Mobility
  • Implementing Cisco Unified Mobility

5. Cisco Native Presence

  • Cisco Unified Communications Manager Native Presence

6. Cisco Unified Communications Manager IM&P

  • Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

7. Implementing Call Coverage

  • Implementing Call Coverage in Cisco Unified Communications Manager

8. Cisco IP Phone Services

  • Deploying IP Phone Services


Viewing labs for:

Classroom Live Labs

Lab 1: Remote Lab Access (CICD or CIPTV1)
Lab 2: Prime License Manager (CIPTV1)
Lab 3: Services Activation (CIPTV1)
Lab 4: Disaster Recovery (CIPTV1)
Lab 5: Servers and Groups (CIPTV1)
Lab 6: NTP and Date/Time Groups (CIPTV1)
Lab 7: Region Configuration (CIPTV1)
Lab 8: Device Pool Configuration (CIPTV1)
Lab 9: DHCP Configuration (CIPTV1)
Lab 10: LDAP Integration (CIPTV1)
Lab 11: Implement Endpoints (ACUCW1v10)
Lab 12: SIP Trunk to PSTN (ACUCW2v8)
Lab 13: Calling Search Space and Partition Configuration (CIPTV1)
Lab 14: Route Group Configuration (CIPTV1)
Lab 15: Route List Configuration (CIPTV1)
Lab 16: Route Patterns Configuration (CIPTV1)
Lab 17: Client Matter Code Configuration (CIPTV1)
Lab 18: Forced Authorization Code Configuration (CIPTV1)
Lab 19: Locations Configuration (CIPTV1)
Lab 20: Device Mobility (CIPTV2)
Lab 21: Extension Mobility (CIPTV2)
Lab 22: UnifiedFX PhoneView Configuration
Lab 23: Unified Mobility (CIPTV2) Lab 24: BLF Presence Group Configuration (CIPTV1)
Lab 25: Presence within the Cluster (ACUCW2v8)
Lab 26: Enable Instant Messaging and Presence (CICD)
Lab 27: Call Hunting Configuration (CIPTV1)
Lab 28: Call Park Configuration (CIPTV1)
Lab 29: Directed Call Park Configuration (CIPTV1)
Lab 30: Call Pickup Configuration (CIPTV1)
Lab 31: Configure IP Phone Services (CIPTV1Lab43Task8)



Who Should Attend

  • Administrators who need a more comprehensive understanding of the Cisco UC infrastructure
  • Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks

Vendor Credits


This course can be purchased using Cisco Learning Credits (CLCs).

Follow-On Courses

Training Exclusives

Classroom and Virtual Classroom sessions of this course include access to the following benefits:

  • IT Skills Video On-Demand Library (over 40,000 titles)
  • Introduction to Cybersecurity digital learning course
  • Course Recordings
  • IT Resource Library
  • Digital Courseware
Learn More
Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 5 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 5 day

Request this course in a different delivery format.