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IBM Contact Optimization: Optimizing Your Contact Strategy

IBM Course Code: 9U08G

Vendor# 9U08G

GK# 720605

Course Overview

This self-paced course provides an introduction to IBM Contact Optimization which is used to optimize your contact strategy. Topics include creating pre-optimization flowcharts, creating post-optimization flowcharts, creating sessions and viewing optimization reports.

Delivery Format Options

  • Self-Paced


    Recordings, hands-on labs and expert instructors empower you to train on your own schedule.


    $0 CAD

    1 session

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Explain the basics concepts of IBM Contact Optimization
  • Create a pre-Optimization flowchart
  • Create an Optimization Session
  • Create optimization rules
  • Add scoring methodology
  • Review optimization reports
  • Create a post-optimization flowchart

Who Needs To Attend

The intended audience for this intermediate-level course is users who are responsible for building optimizations across multiple marketing campaigns for a business or company.

Course Outline

Download Course Outline