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IBM Contact Optimization: Optimizing Your Contact Strategy

IBM Course Code: 9U08G

GK# 720605 Vendor# 9U08G

Course Overview

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This self-paced course provides an introduction to IBM Contact Optimization which is used to optimize your contact strategy. Topics include creating pre-optimization flowcharts, creating post-optimization flowcharts, creating sessions and viewing optimization reports.

What You'll Learn

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  • Explain the basics concepts of IBM Contact Optimization
  • Create a pre-Optimization flowchart
  • Create an Optimization Session
  • Create optimization rules
  • Add scoring methodology
  • Review optimization reports
  • Create a post-optimization flowchart

Outline

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Viewing outline for:

Self-Paced Outline

  • Explain the basics concepts of IBM Contact Optimization
  • Create a pre-Optimization flowchart
  • Create an Optimization Session
  • Create optimization rules
  • Add scoring methodology
  • Review optimization reports
  • Create a post-optimization flowchart

Who Should Attend

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The intended audience for this intermediate-level course is users who are responsible for building optimizations across multiple marketing campaigns for a business or company.

Course Delivery

This course is available in the following formats:

Self-Paced

On-demand content enables you to train on your own schedule.



Request this course in a different delivery format.
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