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Microsoft Dynamics CRM 2013 Boot Camp

Learn to implement, manage and use Microsoft Dynamics CRM 2013

GK# 6558

Course Overview

In this boot camp, you will gain the skills and knowledge needed to successfully implement, manage, and use Microsoft Dynamics CRM 2013. It consists of three Microsoft courses:

Sales Management in Microsoft Dynamics CRM 2013 (M80546):

This module introduces the capabilities of Microsoft Dynamics CRM 2013 Sales Management for successfully tracking and managing the sales process. It provides insight on sales process information and introduces the tools available to analyze and report on sales information.  

Customer Service Management in Microsoft Dynamics CRM 2013 (M80545):

This module introduces techniques for nurturing customer satisfaction through business process automation as well as customer service and service scheduling capabilities.     

Customization and Configuration in Microsoft Dynamics CRM 2013 (M80542):

This module describes techniques required to customize Microsoft Dynamics CRM 2013 for your business. Security, creation, and configuration of entities, design of forms views and charts, auditing, and solutions are included in this module.

This course incorporates content from Microsoft Dynamics Courses:

  • Sales Management in Microsoft Dynamics CRM 2013 (M80546)
  • Customer Service Management in Microsoft Dynamics CRM 2013 (M80545)
  • Customization and Configuration in Microsoft Dynamics CRM 2013 (M80542)

This course can assist you in your preparation for the following Microsoft Specialist exams:

  • Exam MB2-700: Microsoft Dynamics CRM 2013 Applications
  • Exam MB2-703: Microsoft Dynamics CRM 2013 Customization and Configuration

Certification:

This course is part of the following programs or tracks:

  • Microsoft Specialist: Dynamics CRM 2013 Applications
  • Microsoft Specialist: Dynamics CRM 2013 Customization and Configuration

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.

    From

    $2995 CAD

    5 day

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.

    From

    $2795 CAD

    5 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Nurturing customer relationships through business process automation
  • The customer service and scheduling features of Microsoft Dynamics CRM 2013
  • Sale process information and the tools required for analyzing and reporting sales information
  • Customizing and Configuring Dynamics CRM 2013

Who Needs To Attend

Individuals that plan to implement, use, maintain, or support Microsoft Dynamics CRM 2013 in their organization, including:

  • Customer service representatives
  • Service schedulers
  • Administrators
  • Office managers
  • CEOs
  • Consultants