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IT Service Management with System Center Service Manager (M10965)

Discover how to architect and implement a System Center 2012 R2 Service Manager deployment.

Vendor# M10965

GK# 6508

Course Overview

In this course, you will learn how to deploy and configure System Center 2012 R2 Service Manager. You will learn how to upgrade an existing Service Manager environment and how to customize System Center 2012 R2 Service Manager to be in line with corporate standards. Discover how Service Manager manages changes in the IT environment by configuring activity, change, and release management. You will also learn how to run reports in Service Manager including how to manage and maintain the data warehouse jobs and cubes on which reports rely.

This course incorporates materials from the Official Microsoft Learning Product 10965: IT Service Management with System Center Service Manager.

Note:

  • Redeem five SATVs* for a Classroom, Virtual Classroom, or Virtual Classroom Fit session
  • Redeem five SATVs for an individual GK Digital Learning course plus digital Microsoft Official Courseware (dMOC)
  • Redeem two SATVs for an individual GK Digital Learning course

*For more information on Microsoft SATVs, click here.

GK Digital Learning is also available with digital Microsoft Official Courseware (dMOC). Click here to purchase.

Delivery Format Options

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.

    From

    $2995 CAD

    5 day

  • GK Digital Learning

    GK Digital Learning

    Experience high-quality online learning combined with reliable expert guidance and skills development activities.

    From

    $1245 CAD

    90 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Key features of System Center 2012 R2 Service Manager
  • How Service Manager adopts best practices using ITIL© and Microsoft Operations Framework (MOF)
  • Architecting and implementing a System Center 2012 R2 Service Manager deployment
  • Upgrading an existing Service Manager 2010 environment to System Center 2012
  • Customizing System Center 2012 R2 Service Manager to be in line with corporate standards
  • Configuring incident and problem management
  • Configuring activity, change, and release management
  • Configuring service requests
  • Configuring service level management
  • Customizing the self-service portal
  • Configuring reporting and analysis
  • Troubleshooting Service Manager and perform disaster recovery

Follow-On Courses

Prerequisites

  • Working knowledge of Windows Server 2008 R2 and Windows Server 2012
  • Working knowledge of SQL Server 2008 R2 and SQL Server 2012
  • An understanding of the IT management processes that are included with ITIL and MOF

Who Needs To Attend

  • Cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter
  • Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager

Training Exclusives

This course comes with 12 months access to the following benefits:

  • Practice Labs
  • 24x7 Mentoring
  • Indexed Class Recordings
  • Unlimited Retakes
  • Digital Courseware
Find out more