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HDI Problem Management Professional

GK# 2001

Course Overview

The responsibilities of problem management professionals vary from organization to organization, but they often include: assisting with the planning and implementation of the problem management process; performing both reactive and proactive problem management; prioritizing and categorizing problems; investigating and diagnosing the problems; coordinating and/or executing root cause analysis; developing workarounds; and proposing changes to resolve issues.

The HDI Problem Management Professional Certification Standard is based on the concepts, principles, and best practices found in various IT service management (ITSM) frameworks, including ITILĀ®, ISO/IEC 20000, and COBITĀ®.

Certification:

The HDI Problem Management Professional certification is intended for those who wish to gain a working knowledge of industry best practices related to problem management. It is ideal for IT professionals who are working or are planning to work within problem management, whether in a technical, managerial, or operational role.

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.

    From

    $2295 CAD

    2 day

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.

    From

    $2295 CAD

    2 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Best practice frameworks and standards for ITSM
  • Service restoration from an incident and problem management perspective
  • The problem management activity flow
  • The importance of detection, prioritization, and categorization
  • Methods for investigation and diagnosis
  • The roles and responsibilities of the problem management professional
  • Problem management process relationships
  • The interdependencies between incident and problem management
  • The relationships between knowledge management, known errors, and workarounds
  • Proven methodologies for conducting root cause analysis
  • The differences between reactive and proactive problem management
  • Critical success factors and key performance indicators for problem management
  • The problem management road map and how to use it in your organization

Who Needs To Attend

  • Individuals who are working or plan to work within problem management, whether in a technical, managerial, or operational role
  • Individuals who are preparing to take the HDI Problem Management Professional certification exam

Course Outline

Download Course Outline