The responsibilities of problem management professionals vary from
organization to organization, but they often include: assisting with the
planning and implementation of the problem management process; performing both
reactive and proactive problem management; prioritizing and categorizing
problems; investigating and diagnosing the problems; coordinating and/or
executing root cause analysis; developing workarounds; and proposing changes to
The HDI Problem Management Professional Certification Standard is based on
the concepts, principles, and best practices found in various IT service
management (ITSM) frameworks, including ITIL®, ISO/IEC 20000, and COBIT®.
The HDI Problem Management Professional certification is intended for those
who wish to gain a working knowledge of industry best practices related to
problem management. It is ideal for IT professionals who are working or are
planning to work within problem management, whether in a technical, managerial,
or operational role.