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Managing Stakeholder Expectations for Project Success

GK# 7653

Course Overview


This power session offers new ways of managing and dealing with projects, which focuses more on communications, understanding stakeholders' needs, and managing their expectations, as well as learning about organizational politics and culture, and performing value-add activities.

Aligned with the Project Management Institute (PMIĀ®) A Guide to the Project Management Body of Knowledge-Fifth Edition (PMBOKĀ® Guide), this course provides a practical approach to managing those things that matter most for project success-communication, stakeholder expectations, risk, change and quality-so that the scope, schedule and cost end up on target as well as the project's intended benefits for the organization.

You will discover the approaches and techniques that will deliver project success through topics that deal with:

  • The importance of proper stakeholder analysis and robust communication planning in building the foundation for a successful project
  • Utilizing best practices, concepts, and methodologies and leveraging them in the context of organizational challenges and project realities
  • Illustrating the link between effective management of back office aspects (such as quality, risk, communication, and change) and delivering value and project success
  • The importance of assessing and prioritizing project readiness and complexity in the context of the organizational bigger picture to ensure alignment with organizational objectives

The delivery format will combine lecture with practical real-life examples.

You will receive a copy of the book Managing Stakeholder Expectations for Project Success (Ori Schibi, 2013) on which this course is based.


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What You'll Learn

  • Techniques for improving vertical collaboration between project managers and other stakeholders to help achieve results for the organization
  • Checklists and other measures that can help determine how prepared an organization is for undertaking a project
  • Concepts that define success criteria and tying them to the project constraints
  • How to identify, address, track, and act on assumptions and link them to project success
  • Ways to determine project health that check a project's interim performance beyond the traditional measurements
  • Techniques to reduce the number of requirement and scope changes introduced throughout the project
  • Extend the stakeholder analysis to design a communication plan that is relevant, effective, and efficient while addressing stakeholders' needs
  • What integration really means and what the project manager needs to do to perform it properly
  • Identify concepts that help perform a meaningful lessons learned process


Viewing outline for:

Classroom Live Outline

1. The Sad Reality of Project Management

  • Instant gratification
  • Doing more with less
  • The structure of our brain and project management
  • Culture of alligators

2. Project Complexity and Readiness Assessment

  • Introduction to readiness assessment
  • Assessment considerations and results: how do you know when you are ready
  • Introduction to project complexity assessment
  • Kickoff meeting

3. Stakeholder Needs Assessment

  • Stakeholder analysis brick and mortar
  • Attitudes
  • Responsibility assignment matrix
  • Stakeholder engagement and expectations management
  • Emotional resilience
  • Team contract and ground rules
  • Escalation

4. Assumptions: Project Manager's Best Friends

  • What is an assumption
  • Document assumptions from the start
  • Potential backlash
  • Assume and monitor

5. Focus on What Matters

  • How do you manage your day
  • Time wasted
  • Project charter
  • Define success through the constraints
  • Competing demands and the balloon
  • The constraints faceoff

6. Integration: Putting It All Together

  • Proactive project change management
  • Basic quality concepts and Poka-yoke
  • Project health measures
  • Lessons learned and post implementation review
  • Integration, for real
  • How to say no (and still keep your job)

Who Should Attend

  • Project, program, and operations managers
  • Project sponsors and personnel who work in project environments

Follow-On Courses

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 1 day

Request this course in a different delivery format.