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IBM SmartCloud Control Desk 7.5 Foundations

IBM Course Code: TOS34G

GK# 9507 Vendor# TP350G

$720 - $1695 CAD

Enroll Request Group Training

Course Overview


This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.

What You'll Learn

  • Describe the features of IBM SmartCloud Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform initial configuration
  • Explain the processes managed by IBM SmartCloud Control Desk


Viewing outline for:

Virtual Classroom Live Outline

1. Overview

  •  Service management
  •  Information Technology Infrastructure Library (ITIL®)
  •  IBM Service Management

2. Implementation

  •  Planning deployment
  •  Deploying virtual machine images
  •  Performing a standard installation
  •  Navigating the console

3. Basic Configuration

  •  IT foundation data
  •  Initial configuration

4. Service Request Management

  •  Service Request Management overview
  •  Service Desk
  •  Service Catalog
  •  Self Service Center

5. IT Asset Management

  •  IT asset management overview
  •  Financial management
  •  IT asset lifecycle management
  •  Software asset management and audit readiness

6. Change, Configuration, and Release Management

  •  Change, configuration, and release management overview
  •  Configuration management
  •  Change management
  •  Release management

Who Should Attend


This basic course is for implementers and administrators of IBM SmartCloud Control Desk.

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 2 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 2 day


On-demand content enables you to train on your own schedule.

Request this course in a different delivery format.