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Introduction to IBM Tealeaf Collection (WBT)

IBM Course Code: 9F06G

GK# 720326 Vendor# 9F06G

Course Details

Course Overview


IBM Tealeaf 8.7 is a suite of customer experience management solutions which analyze visitor interactions on websites and mobile devices to help organizations deliver an optimal digital experience.

Learn how to use Tealeaf at your convenience with this collection of on-demand tutorials. Whether you're a new user, brushing up on your classroom training, or looking to take your knowledge to the next level, you'll find the tutorials to take you there.


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On-Demand Outline

  • Customer Listening with Tealeaf Search and Replay (16 minutes)
  • Analyzing Website Issues: Using Tealeaf Reports (15 minutes)
  • Build an Event with BBR (14 minutes)
  • Test an Event (12 minutes)
  • Create an Alert for Proactive Awareness (11 minutes)
  • Capture a Value with an Event (18 minutes)
  • Identify Patterns of Struggle (18 minutes)
  • Pinpoint Struggle with Business Process Scorecards (15 minutes)
  • Segment Report Data with Dimensions (19 minutes)
  • Build Search and Session List Templates (15 minutes)
Course Delivery

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