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BPM Process Analysis Methods I

IBM Course Code: ZB009G

GK# 9292 Vendor# WB009G

$1080 - $2495 CAD

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Course Overview

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In this course you learn about business process management (BPM) process analysis and improvement methods and techniques, and how to make your organization and business unit process-oriented.

This course teaches processes that help organizations with the decomposition of a business unit or group within an enterprise. The course also offers demonstrations and a predefined case study exercise that are designed to reinforce the concepts and skills that are covered in the lectures.

The course begins with an overview of business process management and change management concepts. You learn about managing upstream and downstream impacts and the cross-functional importance of processes to the overall objectives of an organization. It also explains important concepts and activities such as process analysis, process improvement, working with as-is and to-be processes, Business Process Modeling Notation (BPMN), and identifying and working with key performance indicators (KPIs).

The course also introduces IBM Blueworks Live, which is a software as a service (SaaS) offering that can help organizations quickly document and improve business processes by enabling collaboration and process automation in a secure, cloud-based environment.

What You'll Learn

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  • Describe business process management (BPM) and its benefits to an organization
  • Establish a change management plan to garner acceptance for process improvement initiatives
  • Document process opportunities and attach relevant references to clarify requirements
  • Use Blueworks Live to map high-level activities and participants in a business process
  • Document detailed processes through validation and enhancement of blueprints, including key inputs and outputs and known issues and impacts
  • Use Blueworks Live to generate and refine a detailed process diagram
  • Identify key performance indicators (KPIs) for a process
  • Create a detailed list of areas of opportunity for improvement
  • Prioritize the list of opportunities for improvement
  • Identify next steps for process improvement initiatives

Outline

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Viewing outline for:

Self-Paced Outline

  • Course introduction
  • Business process management (BPM) overview
  • Creating a process-driven culture
  • Change management tools
  • Introduction to Blueworks Live
  • Exercise: Creating an IBM Blueworks Live space and blueprinting a process
  • Process discovery and process diagram
  • Exercise: Creating a Discovery Map
  • Exercise: A process diagram
  • Exercise: Capturing process details
  • Analyzing the process by using BPM methodology
  • Exercise: Conducting a playback of the process diagram
  • Process value-add analysis
  • Exercise: Analyzing the as-is process by value-add analysis
  • Using a priority matrix as a roadmap for process improvement
  • Key performance indicators (KPIs)
  • Blueprinting the to-be process
  • Exercise: Creating a to-be process
  • IBM Business Process Manager
  • Playback zero
  • Course summary

Who Should Attend

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This basic course is for all project team members involved in definition, implementation, and administration of a process solution, and provides in-depth knowledge for team members who serve in the BPM Analyst role.

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 3 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 3 day

Self-Paced

On-demand content enables you to train on your own schedule.



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