Tivoli's Process Automation Engine 7.5 Fundamentals

This course covers elements of Tivoli's process automation engine 7.5 that are common to all products based on the engine. It is the prerequisite for more advanced training on IBM's Service Mangement products.

The course is technical and hands-on in nature. In addition to abstract concepts and use, technical details of the applications and data structures used by IBM Service Management applications are discussed.

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List the components of Tivoli's process automation engine
Create the foundation data required for Tivoli's process automation engine applications
Use work management
Report on Tivoli's Process Automation Engine data
Customize the engine database configuration and applications
Automate IBM Service Management applications using workflows
Use the Integration Framework to import and export data

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Classroom Live Outline

Tivoli Process Automation Engine overview

Lesson 1: Overview
Lesson 2: The IBM Service Management products
Lesson 3: Basic navigation
Lesson 4: Start Centers

Components and architecture

Lesson 1: Architecture and engine components
Lesson 2: Engine Administrative Workstation directory structure
Lesson 3: System properties

Foundation Data

Lesson 1: Engine financial configuration
Lesson 2: Sites, locations, and systems
Lesson 3: Classifications

Security

Lesson 1: System security configuration
Lesson 2: Groups and system privileges
Lesson 3: People, users, labor, and crafts
Lesson 4: Conditional security

Database Architecture

Lesson 1: Database configuration
Lesson 2: E-Signature and E-Audit

Work Management

Lesson 1: Introduction to work management
Lesson 2: Work orders and job plans
Lesson 3: Activities, tasks, and automated flow control

Application Customization

Lesson 1: Managing domains
Lesson 2: Application Designer
Lesson 3: Migration Manager

Automation

Lesson 1: Cron tasks
Lesson 2: Email, communication templates, and the bulletin board
Lesson 3: Escalations and actions
Lesson 4: Scripting interfaces

Workflow

Lesson 1: Introduction to workflow
Lesson 2: Workflow administration
Lesson 3: Workflow design

Reporting

Lesson 1: Data analysis overview
Lesson 2: QBEs, KPIs, and predefined reports
Lesson 3: Adhoc Reports using QBRs
Lesson 4: Report administration

Integration

Lesson 1: Integration framework overview
Lesson 2: Integration framework examples

Troubleshooting

Lesson 1: Logging and appenders
Lesson 2: Troubleshooting

This intermediate course is for implementers, deployment and project teams, system administrators, database administrators, and consultants who are new to Tivoli's process automation engine and will be using IBM Service Management products.

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Tivoli's Process Automation Engine 7.5 Fundamentals

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Schedule

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Classroom Live Outline

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