Live Chat
Monday - Friday 8am - 6pm EST Chat Now
Contact Us
Monday - Friday 8am - 8pm EST 1-866-716-6688 Other Contact Options

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:


Voice Over IP Fundamentals

Gain a better understating of VoIP in this e-Learning course and discover how to avoid many problematic issues.

GK# 400114

Course Overview

The history of telephony begins with the public switched telephone network (PSTN), which is the worldwide circuit-switched telephone network made up of public and private networks. Voice over IP (VoIP) is the latest telephone technology which is able to provide advanced services to both consumers and businesses at a reduced cost. In this course, you will cover the history and operation of the PSTN and VoIP and compare the two technologies. You will learn about basic signaling technologies used in the PSTN, and you will explore the expansion of VoIP in the immediate future and the coming years.

There are a variety of technologies required to make VoIP work. Standards, protocols, and devices all need to be voice capable and, in many instances, compatible with both third-party devices and the PSTN. You will review the TCP/IP protocol and basic routing and cover such VoIP elements as analog and digital interfaces, numbering and dial plans, gateways and gatekeepers, and the various protocols used in VoIP operation.

With the proliferation of VoIP in both home and business environments, concerns such as quality of service and security are being given more attention. In this course, you will consider ways to address major quality issues, such as delay and jitter, as well as security issues such as confidentiality and spoofing.

For self-paced learning, you will have access to this course for 12 months from the purchase date.

Delivery Format Options

  • Self-Paced


    Recordings, hands-on labs and expert instructors empower you to train on your own schedule.


    $680 CAD

    1 session

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • PSTN and VoIP fundamentals
  • VoIP technologies
  • VoIP quality and security

Who Needs To Attend

Established IT professionals with an understanding of networking technology who are also familiar with VoIP technology

Course Outline

Download Course Outline