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Avaya Aura Communication Manager and CM Messaging - Embedded Support

Manage, monitor, and diagnose common faults with Communication Manager Release 6.3 and peripheral applications.

Vendor# 5U00060

GK# 0689

Course Overview

Learn about troubleshooting and maintenance for Avaya Aura Communication Manager in this course. You will focus on Communication Manager Release 6.3 and the complementary Avaya Aura products: Communication Manager Messaging, Utility Server, and System Platform.

Topics you will cover include:

  • Maintaining Communication Manager firmware, software, and service packs
  • Managing the backup and restore function
  • Diagnosing and troubleshooting hardware faults, software alarms, and events

Lab exercises simulate common hardware and software fault conditions providing you an opportunity to troubleshoot those faults as well as common administration problems. Related courseware references and embedded documentation supplement your training.

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.


    $3795 CAD

    5 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • How CM interacts with the two platforms it is available with in version 6.3 FP4
  • Digit treatment, call processing, and call routing of incoming and outgoing calls through CM
  • Analyze the H.323 umbrella applied to CM, codecs, and direct and intervening network regions
  • How CM deals with ISDN T1/E1 trunk interfaces, signaling groups and trunk groups according to standards
  • Collect, manage, and analyze fault data
  • Generate and interpret reports and log files
  • Monitor and interpret status and fault indicators
  • Isolate, troubleshoot, and clear faults/alarms
  • Test and monitor hardware and software connections using application-specific and command line diagnostic tools
  • Backup and restore from Communication Manager and System Platform to all supported media, including troubleshooting failed backups/restores
  • Identify Network Related issues beyond CM control
  • CM Server upgrades and updates across its various offers
  • Data types that are backed up for CM, CMM, and System Platform
  • Access CMM internal architecture and its coexistence with CM in the CM server
  • Access and enable CMM with Desktop Messaging
  • Create a privileged login account and a subscriber mailbox
  • Create an automated attendant
  • Configure Enhanced List Application (ELA)
  • Diagnose voice equipment issues and resolutions


  • Avaya Media Servers and Gateways Implementation Workshop Labs (ATC00838VEN)*
  • Avaya Aura CM Architecture, Protocols, and Features (ATU01730WEN)*

*Available from Avaya University

Who Needs To Attend

  • Avaya associates
  • Business partners
  • Resellers with Avaya Aura Communication Manager and Communication Manager Messaging support responsibilities

Course Outline

Download Course Outline