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Conflict Resolution

GK# 8299

Course Overview


Conflict, put quite simply, is a disagreement between two or more parties that creates a feeling of discomfort resulting in a change in behaviour by at least one of the parties. Sometimes the change is quite visible, as in the case where arguments break out; other times it is quite subtle and involves changes in tone of voice and/or body language.

Conflict in the workplace is a distraction at best and a disruption at worst. Managers must be aware of conflict among their team members and be prepared to provide the tools to help the team resolve it. And, when team members can't resolve conflict, managers must be prepared to step in.

This one-day conflict management workshop helps build effective conflict resolution skills in people who manage or influence others.

Benefits for the Individual

  • Understand what conflict is and where it comes from
  • Learn and apply the tools to manage or resolve conflict in the workplace
  • Learn how to turn conflict into an opportunity for the team
  • Understand your conflict management style
  • Demonstrate ways to modify your style to suit the circumstance
  • Deal more effectively with difficult people

Benefits for the Organization

  • Increased collaboration and teamwork as conflicts are managed early and effectively
  • A faster return-to-productivity once conflicts are managed or resolved
  • Improved coaching skills for managers of people
  • Fewer issues that result in conflict


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What You'll Learn

  • Ensure your communication style does not build conflict
  • Use a variety of question types to explore the opinions and insights of others
  • Prevent misunderstandings from becoming conflicts
  • Manage or resolve conflicts faster and with greater impact


Viewing outline for:

Classroom Live Outline

1. What conflict is and where it comes from

2. Conflict management tools

3. Determining your conflict management style

4. Modifying your conflict management style to suit the circumstance

5. Turning conflict into an opportunity for the team

Who Should Attend


Anyone who manages or influences others in the workplace

Follow-On Courses

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 1 day

Request this course in a different delivery format.