Conflict, put quite simply, is a disagreement between two or more parties that creates a feeling of discomfort resulting in a change in behaviour by at least one of the parties. Sometimes the change is quite visible, as in the case where arguments break out; other times it is quite subtle and involves changes in tone of voice and/or body language.
Conflict in the workplace is a distraction at best and a disruption at worst. Managers must be aware of conflict among their team members and be prepared to provide the tools to help the team resolve it. And, when team members can't resolve conflict, managers must be prepared to step in.
This one-day conflict management workshop helps build effective conflict resolution skills in people who manage or influence others.
Anyone who manages or influences others in the workplace