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CVPI - Cisco Unified Customer Voice Portal Implementation v8.0

Learn to install, operate, and manage Cisco Unified CVP.

GK# 5802

Course Overview

In this course, you will learn to operate, administer, manage, and provision Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.


    $5005 CAD

    5 day

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.


    $5005 CAD

    5 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Components, function, and call flow of a Cisco Unified CVP solution, stand-alone or comprehensive model
  • Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise
  • Cisco Unified CCE microapplications supporting caller interaction with Cisco Unified CVP
  • Voice Extensible Markup Language (VXML) as a technology and the benefits it provides
  • Install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP
  • Configure a Cisco Unified CVP environment to provide historical data
  • Configure and use the diagnostic features and tools to ensure end-to-end serviceability
  • Design a Cisco Unified CVP solution for failover protection and high availability
  • Troubleshoot to isolate and correct system failures


  • Familiarity with network infrastructure, IP communications components, and Cisco Unified Contact Center Enterprise
  • CCNA certification

Who Needs To Attend

Anyone implementing Cisco Unified CVP

Course Outline

Download Course Outline