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Provide Feedback to Gain Momentum - Leading with Impact

GK# 8622

Course Overview

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Providing effective feedback is one of the critical skills that a leader must consistently demonstrate to engage others towards achieving a common a goal. Feedback provides team members with information about what they are doing well and how to do it even better. It provides the momentum that people need to keep working toward achieving their goals and to contribute to the organization's goals.

While it's important for effective leaders to give feedback, it's also important for a leader to seek out feedback and be open to receiving it when it comes.

In this course, you will learn how to determine the best approach to providing feedback to team members based on their experience with the work. You will learn to receive openly and to provide feedback in a structured way to ensure it has the desired impact. Whether providing or receiving feedback, you will learn to demonstrate the five key leadership characteristics of positivity, authenticity, accountability, curiosity, and trust.

Benefits for the Individual

  • Enhanced ability to provide feedback to gain momentum by:
    • Articulating the challenges leaders face when providing constructive or positive feedback
    • Identifying the challenges of giving and receiving feedback
    • Creating the conditions that promote trust and respect when providing feedback
    • Providing positive and constructive feedback using an effective framework
    • Encourage reflection through guided self-discovery

Benefits for the Organization

  • Increased likelihood of achieving organization's strategic goals
  • Enhanced employee motivation and engagement
  • Improved cultural climate promoting trust and respect
  • Improved capacity to align behaviours to desired outcomes

What You'll Learn

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  • Provide effective feedback with confidence in any situation
  • Openly receive feedback
  • Become a role model for positivity, authenticity, accountability, curiosity, and trust when engaging in feedback

Outline

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Viewing outline for:

Classroom Live Outline

1. Positive and Constructive Feedback

  • Exploring the impact of positive and constructive feedback

2. The Challenge of Giving Feedback

  • Exploring the challenges in providing positive and constructive feedback to others

3. Guidelines to Giving Effective Feedback

4. The Challenge of Receiving Feedback

  • Exploring the challenges in receiving feedback

5. Guidelines to Receiving Feedback

6. Creating the Conditions

  • Exploring way to create the right conditions for feedback

7. Four-Step Feedback Loop

  • Framework to structure effective feedback
  • Component parts and how to apply it in a directive way

8. Guided Self Discovery

  • Applying the Four-Step Feedback in a more open, conversational approach (Guided Self Discovery)

9. Obstacles to Feedback

  • Sharing experiences dealing with feedback obstacles and strategies to overcome them

10. More or Less

  • Determine which of the four suggested responses are 'more or less' correct in a feedback scenario

11. Case Scenario

  • Determine what feedback will be most effective in a scenario

12. Over to You!

  • Using the situations identified in the pre-work, apply the Four-Step Feedback Model.

13. Feedback Firedrill

  • Demonstrate that effective feedback doesn't have to take a long time

Prerequisites

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Prework for this course should be completed one week in advance and brought to class.

Who Should Attend

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Leaders at all levels: vice presidents, directors, managers, supervisors, team leaders, and project managers

Follow-On Courses

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Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 1 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 1 day

Request this course in a different delivery format.
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