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Communicate.Communicate.Communicate - Leading with Impact

Effective communication is critical to a leader's individual success and the organization's ability to accomplish its goals.

GK# 8620

Course Overview


The activities leaders do all day involve communication. Good communication is a vital element of success, and yet, in most organizations it is identified as the skill requiring the most improvement. What is said and how it is said is only the beginning of effective communication. When done well, leader communication can positively impact the working environment, engage team members, and build trust. Or it can do the opposite.

This course helps ensure leaders know and understand this most important of leadership competencies. Through good communication, leaders bring clarity to team vision and values, work collaboratively with peers, delegate deliberately, provide constructive feedback, and coach for performance.

Benefits for the Individual

Enhanced ability to communicate in the workplace by:

  • Applying effective questioning techniques using open, closed, clarifying, and confirming question types
  • Identifying and applying important listening habits
  • Leveraging your Personal Needs to ensure you are getting what you need out of any communication
  • Identifying others' Personal Needs to ensure the communication appeals to what's important to them
  • Identifying and addressing the facts, episodes, and feelings that surround a topic you need to communicate
  • Practicing with common communication blunders

Benefits for the Organization

  • Increased likelihood of achieving organization's strategic goals
  • Enhanced employee engagement
  • Improved culture of transparency


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What You'll Learn

  • Ensure that the message you want to convey is the message that is heard
  • Build stronger connections to individuals and teams in the workplace


Viewing outline for:

Classroom Live Outline

1. Who Said That?

  • Uncovering the impact on the team when a leader communicates

2. Step 1: Getting Clear.

  • Tools to help leaders clearly communicate to ensure the message received is the one intended


  • Four step model to ensure the change the leader is requesting is understood and acted upon

4. It's Not Always What You Say

  • Communication is a combination of three factors that must be aligned for clarity of communication

5. Asking Good Questions

  • Types of questions with the greatest impact in communication

6. Step 2: Understanding Others

  • Tailoring messages to meet other's needs

7. Personal Needs

  • Understanding your own personal needs and the needs of others to effectively lead

8. More or Less

  • Determining which of the four suggested responses are 'more or less' correct in a communication scenario

9. Facts, Episodes and Feelings

  • Leaders practice applying facts, episodes, and feelings to tailor communication to appeal to others

10. Listening

  • Listening Habits Quiz to
  • Techniques you want to improve upon
  • What do you already do well?

11. Step 3: Checking In

  • Using the tools from the course to approach communication blunders

12. Communication Blunders

  • Correcting common communication blunders in two scenarios



Prework for this course should be completed one week in advance and brought to class.

Who Should Attend


Leaders at all levels: vice presidents, directors, managers, supervisors, team leaders and project managers

Follow-On Courses

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 1 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 1 day

Request this course in a different delivery format.