HDI Support Center Director
Strategically lead the service and support organization and increase business value.
Gaining senior management support and effectively communicating the pivotal
role of the support center is crucial to any support operation's success. For
this reason, the support center director must serve as a support leader and
strategically align the support center to the organization.
In this course for support center directors, you will learn to develop and
execute strategic plans that will take your organization to the next level. You
will discover how to realize greater return on investment, develop and maintain
formal procedures for increased productivity and consistency, and manage
This course is designed to assist you in preparing for the HDI Support Center
Director (HDI-SCD) certification exam. Instructors reinforce core concepts of
the certification standard and provide skills-building opportunities. The
certification exam is included with your purchase and exam must be taken within
12 weeks of course completion.