As the desktop support manager, you are responsible for executing the
operational and tactical plans of desk side support while satisfying customer
and business needs. The scope of services the desktop support manager must
provide reaches beyond supporting desktops. It includes support for laptops,
notebooks, PDAs, printers, and just about anything the company desires that
requires face-to-face or desk side support, also known as desktop services, desk
side support, technical services, or on-site support.
Designed for both new and experienced desktop support managers, this course
helps you learn to satisfy operational demands and build a support function that
aligns with the organization, adds value to the business, and delivers on its
This course is designed to assist you in preparing for the HDI Desktop Support Manager (HDI-DSM) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase and exam must be taken within 12 weeks of course completion.