HDI Support Center Manager
Leverage people, processes, and technology to meet service demands.
The support center manager is responsible for executing the operational and
tactical plans of the support organization while satisfying customer and
In HDI Support Center Manager, you will explore how the support center's
strategy drives everything the support center does: service delivery,
infrastructure implementation, operational processes, workforce management, and
support center marketing. Designed for both new and experienced support center
managers, this course helps support center managers satisfy operational demands
and build a support center that aligns with the organization, adds value to the
business, and delivers on its commitments.
This course is designed to assist you in preparing for the HDI Support Center Manager (HDI-SCM) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase and exam must be taken within 12 weeks of course completion.