HDI Desktop Support Technician
Master the skills and processes for extraordinary desk-side support.
As a desktop support technician, you are an IT support professional who
spends much of your day visiting customers at their workstations or home office,
providing technical support to many desktop systems.
In this HDI Desktop Support Technician course, you will learn about key
support center processes and concepts to improve overall support operations, and
you will gain customer service and interpersonal skills that improve the
This course is designed to assist you in preparing for the HDI Desktop Support Technician (HDI-DST) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase, and you must take the exam within 12 weeks of course completion.