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ICOMM - Introducing Cisco Voice and UC Administration v8.0

Cisco Course v8.0 | CUCM Software v8.0, CUCM Express Software v8.0, Cisco Unity Connection Software v8.0 & Cisco Unified Presence Software v8.0 | Prepares you for Cisco Exam 640-461 ICOMM v8.0.

GK# 5756

Course Overview

In this hands-on, administrator-level, extended-hours course, you will get an introduction to Cisco's UC systems and its components, including:

  • Cisco Unified Communications Manager (CUCM)
  • CUCM Express
  • Cisco Unity Connection
  • Cisco Unified Presence

You will cover telephony features supported in CUCM and CUCM Express, including the administrator and end-user interface options, and you will learn to configure the most commonly used features. You will also learn how to maintain your system, performing tasks such as daily administration, adds, moves, and changes.

We've extended the hours of this course-to 8:30am - 6:00pm each day-to give you the most complete training experience possible and to ensure you have time to absorb and fully grasp the in-depth content that will be covered.

For self-paced learning, you will have access to this course for 12 months from the purchase date.

Delivery Format Options

  • Self-Paced


    Recordings, hands-on labs and expert instructors empower you to train on your own schedule.


    $2430 CAD

    5 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Components and characteristics of a Cisco UC solution
  • Call flows and call legs
  • Configure endpoints
  • Implement and configure end users
  • Configure and enable telephony and mobility features
  • Configure end-user voice mailboxes and options
  • Configure Cisco Unified Presence
  • Configure and generate CUCM reports
  • Run and analyze Call Detail Records reports
  • Using the Cisco Call Detail Record Analysis and Reporting (CAR) Tool
  • Using the Cisco Real-Time Monitoring Tool (RTMT)
  • Monitoring voice mail usage in Cisco Unity Connection
  • Configuring Disaster Recovery System

Who Needs To Attend

  • Network administrators and network engineers
  • CCNA Voice candidates
  • Telephony and voice system engineers