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CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0

Cisco Course v8.0 | CUCM Express Software v9.x

GK# 5598

Course Overview

In this course, you'll gain an understanding of converged voice and data networks and the challenges faced by various network technologies. Addressing design, planning, and deployment practices, you will gain comprehensive hands-on experience configuring and deploying VoIP networks.

In addition to the knowledge and skills required to integrate gateways into an enterprise VoIP network, you'll learn how to build and test a sophisticated IP telephony network that you can use as a template for a real deployment.

The course includes a comprehensive full day on Quality of Service (QoS), in which you'll learn to configure QoS to support real-time traffic.

Please note the CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0 certification exam has been retired by Cisco.  Global Knowledge still offers this course as self-paced e-learning for skills development.  However, if you are interested in Classroom or Virtual Classroom delivery, CSCGW - Cisco SIP, CUBEs and Gateways is the recommended replacement course and features the latest Cisco converged voice and data network technologies with a focus on legacy gateways and router portions of IP telephony. 

Delivery Format Options

  • Self-Paced


    Recordings, hands-on labs and expert instructors empower you to train on your own schedule.


    $2025 CAD

    1 session

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • VoIP, components of a VoIP network, VoIP protocols, special requirements for VoIP calls, and Codecs
  • Configure gateway interconnections to support VoIP and PSTN calls
  • Basic signaling protocols used on voice gateways
  • Configure a gateway to support calls using different call control and signaling protocols
  • Define a dial plan, describing the purpose of each dial plan component, and implement a dial plan on a voice gateway
  • Implement a Cisco Unified Border Element (CUBE) gateway to connect to an Internet Telephony Service Provider
  • Exclusive - Investigate the use of various traditional telephony connections, such as FXS, FXO, E&M, T1 (CAS and PRI), and E1 (CAS and PRI)
  • Configure and troubleshoot Cisco's new ISR routers (2811s) and explore their DSP configuration (PVDM2-32 cards)
  • Configure H.323 gateways and gatekeepers and review their functions and operation
  • Configure Session Initiation Protocol (SIP) and Media Gateway Control Protocol (MGCP)
  • Experience G.711, G.723, and G.729 voice coding schemes
  • Configure Call Admission Control three different ways
  • Configure proper Caller ID
  • Experience real-world connections to PBXs, Key Telephone Systems, and the PSTN
  • Configure your router/gateway equipment to connect to our public dial plan network using different call control protocols and procedures

Follow-On Courses


  • Working knowledge of networking fundamentals, including LANs, WANs, and IP switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Knowledge of traditional PSTN operations and technologies

Who Needs To Attend

  • Network engineers, architects, and support staff who:
    • Maintain and configure voice and data network devices
    • Are considering various methodologies to implement VoIP
    • Require a fundamental understanding of the issues and solutions related to implementation
    • Require a fundamental understanding of packet telephony technologies that are common for both enterprise and service provider applications

Course Outline

Download Course Outline


Master Cisco on your own schedule. This Self-Paced delivered course includes access to these benefits for 12 months:

  • Task-based practice labs
  • Printable class notes
  • Pre- and post-course assessments