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Avaya Aura® Communication Manager Administration

Learn to administer and configure the system and user features of Avaya Aura Communication Manager Release 6.3.

Vendor# 5U00051

GK# 0651

Course Overview

In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.


    $3595 CAD

    5 day

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.


    $3595 CAD

    5 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Avaya configuration and solutions with Avaya Aura
  • Hardware components
  • System duplication and backup options
  • Types of telephones
  • Important boards and media modules
  • Use Avaya Site Administration to manage:
    • Dial plan and feature access codes
    • Analog and digital stations
    • IP stations
    • Call park, bridged call appearance, and other basic features
    • COS and COR
    • Abbreviated dialing
    • Call forwarding
    • Call coverage

Follow-On Courses


Who Needs To Attend

Avaya employees, partners, and customers responsible for software configuration of the Avaya Communication Manager

Course Outline

Download Course Outline