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Avaya Aura® Contact Center - Installation and Commissioning

Gain advanced skills needed to install and configure Avaya Aura® Contact Center Release 6.x.

GK# 0360 Vendor# 3608

Course Overview

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This course is designed for personnel responsible for installing and configuring Avaya Aura® Contact Center in a SIP environment. In the course, you will perform pre-installation tasks and install a Voice and Multimedia Contact Server for a SIP-enabled Avaya Aura Unified Communications platform. You will perform commissioning tasks on the Contact Center Manager Server, Contact Center Manager Administration, Communication Control Toolkit, and Avaya Aura Agent Desktop components. You will also install and configure Avaya Media Server, Orchestration Designer, Agent Desktop Displays, and user client software. You will perform system backup and restore and implement the High Availability feature.

What You'll Learn

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  • Avaya Aura© Contact Center in a SIP enabled contact center
  • Perform pre-installation tasks on the PVI server to prepare the server for Avaya Aura Contact Center installation
  • Install the Avaya Aura Contact Center application software on the PVI server
  • Perform Contact Center Manager Administration commissioning tasks
  • Perform Communication Control Toolkit and Avaya Aura Agent Desktop commissioning tasks
  • Configure the Avaya Aura Contact Center for a basic contact center call using Orchestration Designer
  • Perform Avaya Media Server commissioning tasks
  • Perform client commissioning tasks
  • Configure additional Contact Center Manager Administration resources
  • Perform database backup and restoration tasks
  • Avaya Aura Contact Center high availability
  • Perform Contact Center Manager Administration replication tasks
  • Install the Avaya Aura Contact Center Standby Server on a PVI server
  • Install and configure of Avaya Media Server software on a Linux server
  • Configure and test Avaya Aura Contact Center high availability

Outline

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Viewing outline for:

Classroom Live Outline

1. AACC SIP-Enabled Contact Center Overview

2. Installing the Contact Center Manager Server

3. Adding and Configuring Contact Center Manager Administration

4. Installing and Commissioning Communication Control Toolkit Software and Avaya Aura® Agent Desktop

5. Configuring AACC for Basic Call, including OD Overview

6. Configuring the Avaya Media Server

7. Installing and Configuring Client Software

8. Configuring CCMA Resources and Agent Greeting

9. Performing a Migration

10. Backing Up and Restoring Data

11. AACC High Availability

Labs

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Viewing labs for:

Classroom Live Labs

Lab 1: Pre-Install

Lab 2: Avaya Aura Contact Center Software Installation

Lab 3: Contact Center Manager Administration Commissioning

Lab 4: Installing and Configuring Client Software

Lab 5: Communication Control Toolkit and Avaya Aura Agent Desktop Commissioning

Lab 6: Avaya Media Server Commissioning

Lab 7: Configure CCMA Resources Lab

Lab 8: Basic Call and OD Lab

Lab 9: Backup and Restore (CCMS and CCMA)

Lab 10: CCMA Replication Pre-Install

Lab 11: Standby Server Software Installation

Lab 12: High Availability Configuration

Who Should Attend

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Personnel who install and configure the Avaya Aura Contact Center software, including Contact Center Manager Server, Contact Center Manager Administration, and Communication Control Toolkit in either a SIP or AML environment

Follow-On Courses

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Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 5 day

Request this course in a different delivery format.
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