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Modeling Public Sector Programs and Services

GK# 8976

Course Overview

In this three-day case study-driven workshop course, you will learn how to use business architecture to analyze, align, and integrate programs and services. You will learn methods and models to support program evaluation and service improvement including the analysis and design of vertical and horizontal accountability relationships.

Participants are required to attend in-class session and achieve 70% on a 20-question multiple-choice examination.

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.


    $1995 CAD

    3 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Lead the program and value chain modeling activities of the EBA roadmap
  • Align services vertically with programs and horizontally within a value chain
  • Produce, review, and validate:
    • Outcome Models
    • Program and Service Alignment Models (PSAM)
    • Target Group State Transition and Service Bundle Models
    • Program Logic Models (PLM)
    • Service Integration and Accountability Models (SIAM)
  • Define and distinguish types of programs, services, target groups, and needs.
  • Apply models to:
    • Define the scope of a transformation initiative
    • Identify business benefits of transformation initiatives
    • Support program design and review
    • Define horizontal and vertical accountability structures
    • Assess current accountability gaps and overlap
    • Define a strategic performance-management framework

Follow-On Courses


Who Needs To Attend

Public sector business and IT project leaders, IT architects, IT analysts and designers, enterprise architects and enterprise architect program managers, policy and planning analysts, program review analysts, business architects, business analysts, business designers, business solution consultants, business transformation analysts and designers

Course Outline

Download Course Outline