In order to provide solutions that deliver true business value in today's
complex and ever-changing business environment, technical consultants need to
have strong relationships with their clients and the partners they work with.
For externally-facing consultants, this is primarily driven by organizations
moving from providing commodity products to providing professional services and
complete solutions. Internally, the heightened need for strong relationships is
also the result of solutions becoming more complex and integrated with business
This means that to succeed, consultants not only need to be experts in their
field, they also have to be able to build strong relationships with an
increasingly diverse group of stakeholders and communicate effectively with
those clients and partners. This two-day workshop helps consultants learn
practical skills and techniques that can be applied immediately so they can
build the right relationship the right way.
Students pursuing a university-recognized and/or accredited certificate in
Canada or continuing education units in the U.S. must attend at least 90% of
class time, participate in class exercises and section-knowledge checks, and
score at least 70% on an end-of-class, multiple-choice assessment.