People and organizations are under constant pressure to perform at increasingly high levels. The probability of achieving targeted results is significantly increased when both managers and employees work within a practical and focused performance management framework.
This one-day course equips supervisors and managers with concepts, tools and skills to enhance the value of their organization's Performance Management process. In this one-day course, you will learn the basics of performance management.
Effective performance management includes three steps - Planning, Coaching, and Reviewing. Planning ensures that performance goals are clear and mutually understood, that there is appropriate alignment between individual goals and the organization's direction, and that both managers and employees understand how the results are to be achieved. Coaching needs must be assessed and then addressed with appropriate detail and frequency throughout the performance period. The Reviewing step includes evaluating actual results achieved, providing feedback about the results, and determining performance ratings.
Each step in the performance management process provides the foundation for the subsequent step, and ensures that managers and employees are able to have meaningful and fact-based dialogue which will leverage successes and create useful insights from challenges.
Prework for this course should be completed one week in advance and brought to class.
Supervisors and managers who want to learn the concepts, tools, and skills to enhance the value of their organization's Performance Management process