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Performance Management

GK# 8950

Course Overview

People and organizations are under constant pressure to perform at increasingly high levels. The probability of achieving targeted results is significantly increased when both managers and employees work within a practical and focused performance management framework.

This one-day course equips supervisors and managers with concepts, tools and skills to enhance the value of their organization's Performance Management process. In this one-day course, you will learn the basics of performance management.

Effective performance management includes three steps - Planning, Coaching, and Reviewing. Planning ensures that performance goals are clear and mutually understood, that there is appropriate alignment between individual goals and the organization's direction, and that both managers and employees understand how the results are to be achieved. Coaching needs must be assessed and then addressed with appropriate detail and frequency throughout the performance period. The Reviewing step includes evaluating actual results achieved, providing feedback about the results, and determining performance ratings.

Each step in the performance management process provides the foundation for the subsequent step, and ensures that managers and employees are able to have meaningful and fact-based dialogue which will leverage successes and create useful insights from challenges.

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.


    $695 CAD

    1 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Plan individual and team goals in alignment with the organization's goals and help others see how their work connects to higher-level goals
  • Formalize and communicate clear and achievable annual performance goals for each individual
  • Provide appropriate context and required information when assigning work
  • Give individuals the freedom they need to complete assigned work
  • Be available to individuals as they complete assigned work
  • Provide specific feedback and explicit agreements about future actions
  • Provide work assignments that are challenging and developmental
  • Create a positive experience when reviewing progress
  • Provide feedback in the context of previously defined performance standards

Follow-On Courses


Prework for this course should be completed one week in advance and brought to class.

Who Needs To Attend

Supervisors and managers who want to learn the concepts, tools, and skills to enhance the value of their organization's Performance Management process

Course Outline

Download Course Outline