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Assertive Communication(A-AC)

GK# 8941

Course Overview


This workshop will help you to feel comfortable with saying "no" without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive, and aggressive.

You will complete exercises designed to help you identify your assertiveness style and gaps.

What You'll Learn

  • Express what you want and assert your rights
  • Prevent misunderstandings and conflicts
  • Overcome self-defeating behaviours
  • Improve the quality of your interactions with others

Who Should Attend

  • Managers, supervisors, and project leaders
  • Administrative assistants and office coordinators
  • Anyone who would like to develop assertiveness skills

Follow-On Courses

Course Delivery
Request this course in a different delivery format.