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Microsoft Specialist: Windows 7 Boot Camp for Desktop Support Technicians

Prepare for the Enterprise Desktop Support Technician certification on Windows 7.

GK# 6233

$3695 - $4195 CAD

Enroll Request Group Training

Course Overview


In an intense and immersive learning environment, you will build your hands-on skills and prepare for your Windows 7 certification exam. This extended-hours boot camp, led by senior Global Knowledge instructors, includes targeted lectures using Microsoft Learning recommended content as well as 12 months of access to over 25 hands-on remote labs. This boot camp includes the exam voucher required for certification, along with one free retake voucher if needed. It also includes access to our Microsoft Boot Camp Exclusives, providing indispensable certification exam prep.

This course incorporates content from Microsoft Official Courses (MOC):

  • Installing and Configuring Windows 7 Client (M6292)
  • Troubleshooting and Supporting Windows 7 in the Enterprise (M6293)
  • Planning and Managing Windows 7 Desktop Deployments and Environments (M6294)

You Will Prepare for These Exams:

  • 70-685: Windows 7, Enterprise Desktop Support Technician


  • Delivery Format:
  • Date:
  • Location:
  • Access Period:


What You'll Learn

  • Key topics and concepts addressed on the Microsoft Specialist: Windows 7 exams
  • Use Transcender test-preparation software to reinforce learning objectives, validate current knowledge, and review the most comprehensive and realistic exam questions
  • Pinpoint your weak areas and strengthen them to ensure exam success


Viewing outline for:

Classroom Live Outline

1. Installing, Upgrading, and Migrating to Windows 7

  • Prepare to Install Windows 7
  • Perform a Clean Installation of Windows 7
  • Perform an Image-Based Installation of Windows 7
  • Configure application compatibility

2. Configuring Disks and Device Drivers

  • Partition Disks in Windows 7
  • Manage Disk Volumes
  • Maintain Disks in Windows 7
  • Install and Configure Device Drivers

3. Configuring File Access and Printers on Windows 7 Client Computers

  • Authentication and Authorization
  • Manage File Access in Windows 7
  • Manage Shared Folders
  • Configure File Compression
  • Manage Printing

4. Configuring Network Connectivity

  • Configure IPv4 Network Connectivity
  • Configure IPv6 Network Connectivity
  • Implement Automatic IP Address Allocation
  • Name Resolution
  • Troubleshoot Network Issues

5. Configuring Wireless Network Connections

  • Wireless Networks
  • Configure a Wireless Network

6. Securing Windows 7 Desktops

  • Security Management in Windows 7
  • Secure a Windows 7 Client Computer by Using Local Security Policy Settings
  • Secure Data by Using EFS and BitLocker
  • Configure Application Restrictions
  • Configure User Account Control

7. Configuring Network Security in Windows 7

  • Configure Windows Firewall
  • Configure Security Settings in Internet Explorer 8
  • Configure Windows Defender

8. Optimizing and Maintaining Windows 7 Client Computers

  • Maintain Performance by Using the Windows 7 Performance Tools
  • Maintain Reliability by Using the Windows 7 Diagnostic Tools
  • Back Up and Restore Data by Using Windows Backup
  • Restore a Windows 7 System by Using System Restore Points
  • Configure Windows Update

9. Deploying Windows 7 by Using Windows Deployment Services (WDS)

  • WDS
  • Design and Configure WDS for Windows 7 Deployment

10. Implementing a Troubleshooting Methodology

  • EDST Job Role
  • Troubleshooting Steps

11. Using Group Policy to Centralize Configuration

  • Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

12. Troubleshooting Hardware Device, Device Driver, and Performance Issues

  • Hardware Troubleshooting
  • Troubleshoot Physical Failures
  • Monitor Reliability and Performance
  • Configure Performance Options in Windows 7
  • Troubleshoot Device Driver Failures

13. Troubleshooting Network Connectivity Issues

  • Determine Network Settings

14. Troubleshooting Remote Connectivity Issues

  • Troubleshoot VPN Connectivity Issues
  • Using Remote Desktop
  • Troubleshoot User Issues by Using Remote Assistance
  • Troubleshoot NAP Issues
  • Troubleshoot DirectAccess Issues

15. Troubleshooting Logon and Resource Access Issues

  • Troubleshoot User Logon Issues
  • Troubleshoot User Profile Issues
  • Troubleshoot File Access Issues
  • Troubleshoot File Permissions Issues
  • Troubleshoot Printer Access Issues

16. Troubleshooting Security Issues

  • Recover Files Encrypted by EFS
  • Recover BitLocker-Protected Drives
  • Troubleshoot Internet Explorer and Content Access Issues

17. Troubleshooting Operating System and Application Issues

  • Troubleshoot Application Installation Issues
  • Troubleshoot Application Operations Issues
  • Apply Application and Windows Updates

18. Assessing Application Compatibility in Windows 7

  • Application Compatibility

19. Designing, Configuring, and Managing the Client Environment

  • Planning Client Configuration
  • Design and Configure Standard System Settings
  • Design and Configure Internet Explorer Settings
  • Design and Configure Security Settings
  • Design and Implement Group Policy
  • Troubleshoot Group Policy

20. Planning and Deploying Applications and Updates to Windows 7 Clients

  • Determine the Application Deployment Method
  • Deploy Office 2007
  • Plan and Configure Desktop Updates by Using WSUS


Viewing labs for:

Classroom Live Labs

Lab 1: Install, Upgrade, and Migrate to Windows 7

  • Migrate Settings by using Windows Easy Transfer
  • Configure a Reference Image of Windows 7
  • Configure a Reference Image

Lab 2: Configure Disks and Device Drivers

  • Configure Disks
  • Update a Device Driver

Lab 3: Configure File Access and Printers on Windows 7 Client Computers

  • Create and Configure a Public Shared Folder for all Users
  • Configure Shared Access to Files for Specific Users
  • Create and Share a Printer

Lab 4: Configure Network Connectivity

  • Configure IPv4 Addressing
  • Configure IPv6 Addressing
  • Troubleshoot Network Connectivity

Lab 5: Configure Wireless Network Connections

  • Determine the appropriate configuration for a wireless network
  • Troubleshoot Wireless Connectivity

Lab 6: Configure UAC, Local Security Policies, EFS, and AppLocker

  • Use Action Center
  • Configure Local Security Policies
  • Encrypt Data
  • Configure AppLocker

Lab 7: Configure Windows Firewall, Internet Explorer 8 Security Settings, and Windows Defender

  • Configure Windows Firewall
  • Configure Internet Explorer 8 Security
  • Configure Windows Defender

Lab 8: Optimize and Maintain Windows 7 Client Computers

  • Monitor System Performance
  • Back Up and Restore Data
  • Configure System Restore Points
  • Configure Windows Update

Lab 9: Configure Mobile Computing and Remote Access in Windows 7

  • Create a Sync Partnership
  • Configure Power Options
  • Enable Remote Desktop
  • Enable BranchCache

Lab 10: Deploy Windows 7 by Using Windows Deployment Services (WDS)

  • Design the WDS Environment
  • Install and Configure the WDS Server Role
  • Add Boot and Install Images to WDS
  • Provision Drivers by Using WDS
  • Deploy a Desktop Operating System Using WDS

Lab 11: Use Group Policy to Centralize Configuration

Lab 12a: Resolve Hardware Device and Device Driver Issues

  • Resolve Hardware Issues
  • Configure Group Policy to Control Device Installation (Optional)

Lab 12b: Troubleshoot Performance-Related Issues

Lab 13: Troubleshoot Network Connectivity Issues

Lab 14: Resolve Remote Connectivity Issues

Lab 15: Troubleshoot Logon and Resource Access Issues

  • Offline Files
  • Missing Drive Mapping
  • Missing Files in My Documents
  • File Access Issue

Lab 16: Troubleshoot Security Issues

  • Recover a BitLocker-Protected Drive
  • Fix an Internet Explorer Security Issue

Lab 17: Troubleshoot Operating System and Application Issues

  • Windows Updates
  • AppLocker Policy Application
  • Application Startup

Lab 18: Assess the Computing Environment by Using the Microsoft Assessment and Planning Toolkit

Lab 19a: Evaluate Application Compatibility Using the Microsoft Application Compatibility Toolkit

  • Install and Configure ACT
  • Collect Application Inventory
  • Organize the Application Inventory
  • Analyze Application Inventory Results

Lab 19b: Create Application Compatibility Fixes

  • Identify Application Compatibility Issues
  • Mitigate Application Issues

Lab 20: Determine the Windows 7 Imaging Strategy

Lab 21: Plan and Configure MDT 2010

  • Plan the MDT Lite Touch Environment
  • Install MDT 2010 and Additional Component Files
  • Configure the Deployment Share
  • Create a Task Sequence

Lab 22: Deploy Windows 7 by Using Lite Touch Installation

  • Update the Deployment Share to Generate Windows PE Media
  • Install Windows 7 Using Lite Touch Installation

Lab 23: Deploy Windows 7 by Using Zero Touch Installation

  • Plan the Zero Touch Installation Environment
  • Prepare the Zero Touch Installation Environment
  • Configure Deployment Packages and System Images
  • Configure and Advertise a Client Task Sequence

Lab 24a: Migrate User State by Using Windows Easy Transfer

  • Prepare the Window Easy Transfer Source Files
  • Capture User State Information from a Source Computer
  • Load User State Information to a Target Computer

Lab 24b: Migrate User State by Using the User State Migration Tool 4.0 (USMT)

  • Plan for the User State Migration
  • Create USMT Migration Scripts
  • Capture and Restore User State by Using USMT
  • Perform a Hard-Link Migration

Lab 24c: Migrate User State by Using Hard Link Migration

  • Perform a Hard-Link Migration

Lab 25a: Design and Configure the Client Environment

  • Design a Client Environment
  • Implement a Client Configuration

Lab 25b: Troubleshoot GPO Issues

  • Resolve a GPO Application Problem

Lab 26a: Determine the Application Deployment Method

Lab 26b: Customize the Microsoft Office Professional Plus 2007 Installation

  • Configure the Setup Category
  • Configure the Features Category
  • Install Microsoft Office Professional Plus By Using the Setup Customization File

Lab 26c: Plan and Manage Updates by Using WSUS

  • Plan Automatic Updates Settings
  • Configure Automatic Updates Settings by Using Group Policy
  • Approve and Deploy an Update by Using WSUS


  • Required:
    • At least three years of experience installing, configuring, and administering clients in a Windows networked environment
    • Experience deploying operating systems and applications
    • Familiarity with the client administration capabilities of Windows Server and with management tools such as the System Center suite of products
  • Recommended training:

Who Should Attend

  • MCITP: Enterprise Support Technicians on Windows Vista
  • MCDST on Windows XP
  • IT professionals with a minimum of three years of experience installing, configuring, and administering clients in a Windows networked environment and also have experience deploying operating systems and applications. Candidates should be familiar with the client administration capabilities of Windows Server and with management tools such as the System Center suite of products.

Note: This course, like all Global Knowledge courses, is provided only to individuals sponsored by an employer (business, government agency, non-profit, etc.). Fee-paying members of the general public are not permitted to register. For more information, please contact us at 1-866-716-668.

Training Exclusives

This course comes with extended access to the following benefits:

  • 12 months of practice labs
  • 12 months of 24x7 mentoring
  • 12 months access to class recordings
  • 12 months of unlimited retakes
  • Digital Courseware
  • 12 months of Transcender Practice Exams
  • 30 days access to Microsoft E-Reference Library
  • 30 days of recommended reading
  • Power Hours
Find out more
Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 5 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 5 day

Request this course in a different delivery format.