ITIL Service Lifecycle: Service Transition
Discover the purpose, principles, processes, activities, functions, technology, and implementation considerations of ITIL® service transition.
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam. The exam is offered on the last day of the course at 3:30 pm.
The main process focus areas of this course include:
- Transition planning and support
- Service asset and configuration management
- Change management
- Change evaluation
- Release and deployment management
- Service validation and testing
- Knowledge management
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
Note: This course is also available in Virtual Classroom Live training.