ITIL Service Lifecycle: Service Design
Examine the activities, methods, and techniques used in the ITIL® service design lifecycle stage.
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. You will cover management and control of the activities and techniques within the service design stage, not the detail of each of the supporting processes. Through lecture, exercises, and scenario-based questions, you will learn the core disciplines of the ITIL best practices.
This course positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm.
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.