ITIL Service Lifecycle: Service Strategy
Learn the principles, processes, service management governance, technology, and implementation considerations of ITIL® service strategy.
In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service strategy processes. You will discover the importance of governance and related frameworks, and you will examine implementation considerations and approaches, including organizational design, the role of technology, and service automation. Through lecture, exercises, and scenario-based exam questions, you'll learn the core disciplines of ITIL best practices.
This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm.
The main process focus areas of this course include:
- Strategy management for IT services
- Service portfolio management
- Financial management for IT services
- Demand management
- Business relationship management
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.