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ITIL Expert Qualification: Managing Across the Lifecycle

Gain the skills to manage the planning and implementation of IT Service Management and prepare for ITIL Expert certification.

GK# 2779

Course Overview

This is the ITIL course that leads to the ITIL Expert in IT Service Management certification. In this course, you'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using a case study-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm.

Please note: Proof of at least 17 ITIL credits is required to take the exam.

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.

    From

    $3495 CAD

    5 day

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.

    From

    $3395 CAD

    5 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Key concepts of the ITIL service lifecycle
  • Aspects of communication and stakeholder management relevant to IT service management
  • Integrate various IT service management processes across the lifecycle
  • Establish and manage governance in a service management organization
  • Measure IT services and associated process and activities
  • Service management implementation relevant to organization decision makers

Prerequisites

  • At least 17 ITIL v3 or newer credits (required)
  • Two to four years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the 2011 editions of the following ITIL publications and complete at least 28 hours of personal study:
    • Service Strategy (ISBN 9780113313044)
    • Service Design (ISBN 9780113313051)
    • Service Transition (ISBN 9780113313068)
    • Service Operation (ISBN 9780113313075)
    • Continual Service Improvement (ISBN 9780113313082)

Who Needs To Attend

  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT