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ITIL Service Capability: Release, Control and Validation

Learn how to use the ITIL release, control, and validation processes, activities, and functions to achieve operational excellence.

GK# 2726

Course Overview

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam. The exam will be offered on the last day of the course at 1:00 pm.

The main process focus areas of this course include:

  • Service asset and configuration management (SACM)
  • Change management
  • Change evaluation
  • Release and deployment management
  • Service validation and testing
  • Request fulfillment
  • Knowledge management

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.


ITIL Intermediate Qualification: Release, Control, and Validation

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Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.


    $3495 CAD

    5 day

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.


    $3095 CAD

    5 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective
  • Importance of ITIL Release, Control, and Validation while providing service
  • How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
  • Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
  • How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
  • Measure ITIL Release, Control, and Validation
  • Importance of IT Security and its contributions to ITIL Release, Control, and Validation
  • Technology and implementation considerations surrounding ITIL Release, Control, and Validation
  • Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation

Follow-On Courses


  • ITIL Foundation Certification (v3 or newer) required
  • Two to four years of relevant work experience
  • To prepare for the end-of-class exam, it is recommended that you review the 2011 editions of the ITIL publications Service Operation (ISBN 9780113313075) and Service Transition (ISBN 9780113313068) and complete at least 12 hours of personal study

Who Needs To Attend

  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Course Outline

Download Course Outline

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