ITIL Service Capability: Release, Control and Validation
Learn how to use the ITIL® release, control, and validation processes, activities, and functions to achieve operational excellence.
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam. The exam will be offered on the last day of the course at 1:00 pm.
The main process focus areas of this course include:
- Service asset and configuration management (SACM)
- Change management
- Change evaluation
- Release and deployment management
- Service validation and testing
- Request fulfillment
- Knowledge management
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
ITIL Intermediate Qualification: Release, Control, and Validation