What You'll Learn
- Hidden costs associated with putting off challenging conversations
- Prepare for and start challenging conversations
- Deal with emotion surrounding challenging conversations
- Steps to defuse tense and or emotional situations
- Suggestions for dealing with various types of difficult people
Who Needs To Attend
PMP-certified project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, program managers, project sponsors, and project team members who want to continue to develop their skills and renew their PMP certification.