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Managing Challenging Conversations

Learn to deal with difficult subjects in business situations.

GK# 2733

Course Overview

In this short course, you'll gain tools and insight into effective approaches for managing conflict and those difficult conversations we find ourselves trying to avoid. Prepare yourself by becoming aware of the roles emotions play in these conversations. Learn to get past the procrastination to take in the big picture and really listen.

Virtual short courses do not include materials or headsets.

Delivery Format Options

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.


    $195 CAD

    1 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Hidden costs associated with putting off challenging conversations
  • Prepare for and start challenging conversations
  • Deal with emotion surrounding challenging conversations
  • Steps to defuse tense and or emotional situations
  • Suggestions for dealing with various types of difficult people

Follow-On Courses

Who Needs To Attend

PMP-certified project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, program managers, project sponsors, and project team members who want to continue to develop their skills and renew their PMP certification.

Course Outline

Download Course Outline