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Managing Conflict on Teams

Wherever choices exist, there is potential for conflict.

GK# 2938

Course Overview


Sooner or later, you'll have to deal with conflict on work teams. Effectively managing that conflict is vital to your team's success. In this short course, you'll learn about ways to minimize unhealthy conflict and methods for resolving it when it does occur. You'll also find out about techniques for dealing with the emotions that are often associated with conflict and tips for dealing with difficult personalities.

Virtual short courses do not include materials or headsets.

PMP is a registered mark of the Project Management Institute, Inc.


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What You'll Learn

  • Common causes and effects of unhealthy conflict
  • Steps for reducing conflict among your team
  • Techniques for resolving conflict


Viewing outline for:

Virtual Classroom Live Outline

1. Importance of Managing Conflict

2. Communication and Conflict

3. Preventing Unhealthy Conflict

4. Dealing with Conflict

5. Dealing with Strong Emotions

6. Dealing with Difficult People

7. Examples of Conflict

Who Should Attend


Project Management Professional (PMP)® -certified project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, program managers, project sponsors, and project team members who want to continue to develop their skills and renew their PMP® certification.

Follow-On Courses

Course Delivery

This course is available in the following formats:

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 1 day

Request this course in a different delivery format.