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Avaya Professional Credentials: Implementation and Support

Become an Avaya Expert

With the broadest Avaya curriculum available and the most extensive Avaya training schedule in North America, Global Knowledge is the leading Authorized Avaya Training Provider.

Our instructors have what it takes to help you understand Avaya business communication solutions with an average of more than 20 years of experience on Avaya and Heritage NES equipment.

Whether you prefer instructor-led training in our classrooms, live, online, instructor-led training, or self-paced learning as your schedule allows, we have the best options to help you gain the knowledge and skills you need to successfully master Avaya products and certify your Avaya expertise.

 

Avaya Professional Credentials: Implement and Support

Visit Avaya Certifications for a complete listing of Avaya credentials supported by Global Knowledge training

 

Avaya Avaya Implementation Professional Specialist (AIPS)

Avaya's AIPS credential validates professionals who have achieved an enhanced level of proficiency focused on installing, configuring, and troubleshooting a specified Avaya product or product family. 

The AIPS can implement, validate, and troubleshoot the installation of a single product, single system, or product family. He or she has the knowledge and skills to install hardware and software, configure the solution, and perform initial administration and acceptance testing to diagnose and correct installation issues.

AIPS credentials use online tests, are valid for two years, and are open to all audiences.

 

Avaya Certified Implementation Specialist (ACIS)

ACIS certification certifies professionals who have achieved an enhanced level of proficiency focused on installing, configuring, and troubleshooting a specified Avaya product or product family.

The ACIS can implement, validate, and troubleshoot the installation of a single product, single system, or product family. He or she has the ability to install hardware and software, configure the solution, and perform initial administration and acceptance testing to diagnose and correct installation issues. 

ACIS certifications use proctored exams, are valid for two years, and are open to all audiences.

 

Avaya Certified Support Specialist (ACSS)

The ACSS credential certifies professionals who have achieved an advanced understanding of and competence in troubleshooting, maintaining, and administering Avaya communications products. 

The ACSS gathers and interprets system data, identifies issues, and makes changes to ensure maximum availability and performance of a customer's network. ACSS-certified professionals use their advanced Avaya troubleshooting, maintenance, and administration capabilities to efficiently and accurately resolve customer's communication issues. 

ACSS certifications use proctored exams, are valid for two years, and are open to all audiences.

 

Avaya Certified Solution Expert (ACSE)

Available by the end of 2013, the ACSE credential is the highest-level credential achievement of Avaya support expertise and experience, truly differentiating best-in-class engineers.

ACSE certifies professionals who have achieved a broad understanding of and competence in implementation, troubleshooting, maintaining, and administration across multiple products comprising an Avaya Solution. 

ACSE certifications are based upon holding select product support certifications, are valid for two years, and are open to all audiences.

 

Avaya Support Professional Specialist (ASPS)

Avaya's ASPS credential validates professionals who have achieved an advanced level of proficiency focused on troubleshooting, maintaining, and administering Avaya communications products. 

The ASPS gathers and interprets system data, identifies issues, and makes changes to ensure maximum availability and performance of a customer's network. He or she uses their advanced Avaya troubleshooting, maintenance, and administration capabilities to efficiently and accurately resolve customer's communication issues. 

ASPS certifications use online tests, are valid for two years, and are open to all audiences.