How do you describe a project plan to someone who is new to project management? Ask a dozen practicing project managers (PMs) this question and they will each give you a different definition based on...
Sure, your organization needs defensive strategies that go beyond basic compliance and are both durable and flexible. It’s a generally accepted fact that the human element is a critical facet of cybersecurity in terms of...
Preparing for ITIL® Foundation certification? Let's flex those mental muscles with a quick quiz to help you get ready for exam day. What are the three (3) types of Service Level Agreements discussed in Service...
You may have heard about IT service management and ITIL being yesterday’s news, but the survey suggests you need to re-evaluate those rumors. The enduring value of ITSM credentials and practices have been championed by...
Modern quality management and project management are complementary. They both emphasize customer satisfaction and the underlying belief that quality leads to customer satisfaction. The main objective in quality management is making sure that the project...
For many years, science has proven that we can only do one thing at a time. More specifically, we can attend to only one cognitive task and process only one mental activity at a time:...
Projects are often complex, made up of a large number of moving pieces and bring numerous challenges to those involved. The reality is projects don’t always go the way we want them to. We often...
It seems that the cyber security conversation is never-ending. Topics, ideas, insights or just about any other constructive thinking inside your organization, has cyber security sprinkled into it. As they should, security teams are watching...
When setting up an event management process, it is very important that a service provider is able to answer the following six questions. Failure to effectively answer these questions often results in an event management...