• RTMT provides a set of canned views of both system resources and application counters that provide you with a snapshot of your environment right out of the box. Read on to learn how you can...

  • Perhaps as exciting as tile and grout cleaning are conference calls which drone on and on for hours.  (If you’ve been on one with me recently, I assure you I’m not talking about that call.) ...

  • My last two posts dealt directly with the COBRAS tool, an extremely powerful backup and restore utility which is mainly object orientated. Since it stores all information in a MDB format, there is another utility which...

  • In my last post we looked at the ability of the COBRAS tool and two modes of backup using it.  This post will deal directly with alias changes and restore of Brief Case mode going...

  • There may be compelling reasons for Enterprises to move to the Unity Connection product. The question to answer is: is there a sound way to move all the data from one system to another without...

  • In this post, let’s see what the configuration parameters would be if we are using a CME router in the headquarters location and wanted to set up Unity voice mail support when the Unified Communication Managers are offline to continue voice mail operations. As a review on how ports are created in CUCM, one would …   Read More

  • Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, discusses the differences between Cisco Unity, Unity Connection & Unity Express. [youtube=http://www.youtube.com/watch?v=E6LRmWvUCtY]

  • There are various graphical user interface (GUI) applications that can be used in Cisco Unity that will assist in the administration, management, troubleshooting, reporting, and integration of Cisco Unity.  These tools are accessible via the...

  • Many corporations are looking at upgrading their current Unified Messaging solution from the 4 or 5.x release to the current 7.x version. If yours is one of them, however, you will need to look at...

  • Starting with Cisco Unified Communications Manager (CUCM) 6.0 unified communications (UC) deployments with less than 575 phones and less than 500 voice mail boxes have the choice of using Cisco Unified Communications Manager Business Edition...